The Settings page for Managed WordPress Portal gives you access to change your profile and billing information, changing the timezone for your dashboard, and the ability to view your passphrase for authenticating your account when contacting our Heroic support team.
Log into your portal.
Select Settings from the menu on the left hand side of the page.
This will open your settings home page. You will see a series of functions you can perform for your account.
The Liquid Web Account Profile link will take you directly to your profile information in your Liquid Web account where you can then update your contact information. See how to update your information in our article Updating Your Account Profile.
Your Billing Info and Settings can be changed by clicking the Change Payment Preferences button. See our article Changing Your Payment Information for instructions on how to update your payment method.
Any time you contact our Heroic Support team, you will need to verify your account by using a security passphrase, this can be seen in your settings page in the Your Support Passphrase section. Click Show Passphrase to reveal it. If you need to change the passphrase, see our article Changing Your Support Passphrase for instructions.
Depending on your location, you can set the time zone for your dashboard. Use the drop-down menu to find your timezone and once selected, click Set Timezone to save your changes.
One of the biggest reasons for poor web page performance, are images being added to sites that are far larger than needed. Managed WordPress Portal partnered with TinyPNG to provide a solution for site slowness due to over-sized photos. The Compress JPEG & PNG images plugin from TinyPNG is included in your hosting package, free of charge. This plugin allows you to be proactive and solve the technical burden of getting your site to load up quickly.
Let’s take a look at how you can access and use the Bulk Optimization feature.
From your WP Admin Dashboard, click on the Plugins link.
Once the plugins page opens, scroll down until you see the Compress JPEG & PNG Images plugin.
To begin using the plugin, confirm that it is activated.
Once the plugin is activated, click the Media link in the menu on the left hand side of the page.
Next, click the Bulk Optimization link in the Media menu.
The plugin analyzes the images you have uploaded to your site and provides you with statistics on the size of uncompressed images and number of images.
To begin optimizing your images, click the Start Bulk Optimization button below the statistics.
This will begin the compression and optimization of all the images in your media library. You will see the percentage of completion as the process works.
As it processes, you will see the Total Savings section change. This is total size savings of compressed images.
Once the optimization process is completed, a listing of the images and the amount of compression performed will display.
In this example, the plugin recorded 59.1% savings for page load speed by compressing the images. Just think of how fast your site will load having the images optimized for you!
If you have enabled Cloudflare for a site in your Managed WordPress Portal, you may run into an issue where you are unable to update the domain name. When you attempt to change the domain name to the one you want visible to the customer, an error message will show in your site dashboard.
This error is caused by the DNS and HTTP proxy (CDN) in Cloudflare being enabled before you’ve changed the Primary Domain name. If you run into this issue, don’t panic! This is an easy fix and we will take you through the steps in this tutorial.
First, log into your Cloudflare account. If you have more than one site in your Cloudflare account, select the site receiving the error.
Select DNS from the menu at the top of the page.
The DNS page will open. You will see the A Records for the Primary Domain in the list. This is the DNS and HTTP Proxy (CDN), if the Cloudflare icon is colored orange, you will need to click on it to disable this function.
Next, go to the Crypto tab and make sure that SSL is set to at least Full, or Full(strict), if possible.
“Full(strict)” forces any subdomains of this domain to utilize SSL, if you have domains not utilizing SSL, please use “Full”.
Navigate back to your Managed WordPress Portal. Open the site you need to change the domain for.
Update the Primary Domain to the name you want.
Verify that your site is loading properly. Test both $domain.com and www.$domain.com (where $domain is your url).
Now you can go back to your Cloudflare account and enable the DNS and HTTP Proxy (CDN) by clicking the Cloudflare icons and turning the service back on.
Managed WordPress Portal provides you an easy way to view the visual changes to your website when you update plugins. With the Visual Comparison Tool, your Managed WordPress Portal will create a staging site, update your plugins and give you the ability to see what changes (if any) the plugin update made to your site before it goes live. If there are no visual changes to the site, your plugins will automatically update on the live site.
This feature saves you the time of manually creating a staging site, updating the plugins and going page-by-page to see what may or may not have changed with the update. The Visual Comparison Tool will run nightly on your sites.
If you have plugins installed on your site, the following are the functions that are available with the Visual Comparison Tool:
Just as in your WordPress site and your Liquid Web account, you can create users in the Managed WordPress Portal to help you manage all your sites. This person can do most of the same functions as you. They can organize the sites in your portal by tagging and labeling, create stencils of your sites and look at the visual comparison tool and push updates. The only thing a user cannot do is create new users.
Add a User
Note: Adding a user in your Managed WordPress Portal does not add them to your WordPress site administration or your Liquid Web account. If you also want them added to your account, see our article Creating an Authorized User in Your Account.
To add a new user, log into your Managed WordPress Portal and select the Users link from the menu on the left-hand side of the page.
From the Users home page click the Create User button in the upper right-hand corner of the page.
Fill out the information and click Create User.
The user will now appear on your Users page.
he SFTP/SSH credentials are the same for every user. Please generate a new password each time you log into SFTP or SSH.
The new user will receive an email notifying them that they’ve been added to your dashboard. They will be provided with the username you chose and a link to create their password.
Delete a User
Deleting a user is a quick, two-step process in your dashboard.
Click the trash can icon next to the username you’d like to delete.
Confirm that you want to delete the user in the pop-up.
The user is now deleted and will no longer show in your users list and all credentials will be revoked.
Managed WordPress Portal offers you the ability to organize your sites and find them quickly, create custom tags and disable Varnish caching all from your portal. Let’s take a look at the options you have to organize your sites your way, giving you the flexibility and customization you need to manage your sites efficiently. From your Managed WordPress Portal, you can:
Click the Manage Site link for the domain you want to change the site name for.
In the Site Name section, delete the current name and replace it with the name you want to use.
Click Update to change the name.
The site name will now display on the Main Page of your Managed WordPress Dashboard under My Sites.
You can use custom tags to organize your sites and view them based off common features, customer name or whatever tag you want to help you find a site easily in your dashboard.
To add a tag to a site, click the Manage Site button for the site you’d like to create tags for.
Navigate to the Tags section of your site management page.
Type the tag you want to assign to the site, and click Add Tag.
Note: You can assign as many tags as you’d like to a site, as well as use the same tag for multiple sites.
Now, when you go to your dashboard home, the tags will show at the top of the page.
To show your sites by tag, click on one or more tag and the sites with those tags will populate below.
Delete a Tag
To delete a tag you are no longer using, click Manage Site for the site containing the tag.
In the Tags section of the site manager, hold your mouse over the tag, an X will appear, click the tag to delete.
A pop-up will appear to confirm that you want to delete the tag.
Once confirmed, the tag will no longer show in the Tags section of your site.
List and Grid View
While in your current dashboard session, you have the option to organize your sites by either list or grid view. This allows you the ability to view the sites in your dashboard your own way.
Note: The view you choose is by session only, Managed WordPress Portal automatically reverts back to list view if you close your browser session and open a new one.
Managed WordPress Portal automatically shows a list view of your sites.
Click the squares next to the site search section to change the view to a grid view.
Enable and Disable Varnish
Varnish Cache is a powerful open source HTTP engine/reverse HTTP proxy that can speed up a website by up to 1000 percent by caching (or storing) a copy of a webpage the first time a user visits. Once the site is cached, all future requests for the site will be served by Varnish. Varnish is automatically enabled on all your Managed WordPress websites when they are created, disabling it is a quick process that takes the click of a button.
Click on Manage Site for the site you want to disable Varnish for.
From the site management page, scroll down to the Advanced Settings section at the bottom of the page.
Click the button next to Varnish Cache to disable.
PHP 7 is the newest release of PHP, replacing PHP 5.6 and lower. It was released in December 2015 and as of January 2017 PHP 5.6 is End of Life. This means that PHP 5.6 is only being supported for security issues, no other support will be given. With this in mind, Managed WordPress Portal gives you an easy upgrade tool so that you can update your sites to PHP 7. The upgrade tool will scan your entire site and let you know if your site is compatible with the upgrade. If not, it will send you an email to let you know what to update in your site to make your upgrade seamless. We will walk you through upgrading to PHP 7.0 in this article.
Log into your Managed WordPress Portal.
Click on Manage Site to open the site you wish to upgrade to PHP 7.0.
In the Site Details section, you will see the PHP Version. PHP 5.6 will have a check mark next to it.
Click on 7.0 Stable to begin the upgrade process.
A pop-up will appear to confirm you want to upgrade. Click Change PHP Version to begin.
As the site is scanning compatibility and updating, a notice will show at the top of the page.
Once the scan is complete and PHP is upgraded to 7.0, the PHP 7.0 Stable section will show a check mark next to it.
Troubleshooting Upgrade Errors
If the scan determines that your site is not compatible with PHP 7.0, a notice will appear in a pop-up in your dashboard.
Note: The pop-up will notify you of the lines of code which need to be corrected in order to upgrade. This must be corrected before upgrading. Clicking Upgrade PHP Version in this pop-up will run the scan again.
You will also be notified via email of the upgrade issues. If you believe the error is incorrect and want to upgrade to PHP 7.0, contact our Heroic Support team and we will be happy to assist you!
Note: The instructions in this tutorial are for the Managed WordPress Portal, these instructions do not apply if you have a Liquid Web Managed WordPress Server Optimized Template account.
Managed WordPress Portal will automatically backup your live site daily and store the last 30 days automatically. Even though your site will be backed up automatically, you have the option to manually create a backup of your site at any time. Any backup can be downloaded from the Portal and onto your local drive, giving you the ability to securely store a backup offline to restore your site.
The backup process described in this article is for backups of the live site only. Staging sites are not automatically backed up. Use SFTP to perform a manual backup of your staging site and store it on your local computer.
To view or create a backup, log into your Managed WordPress Portal.
Click Manage Site for the site you want to backup.
Select Backups from the menu on the left-hand side of the page.
When the backups page opens, a chronological list of the backups created will show.
Click the Create a New Backup button to begin the process of backing up your site.
Once complete, the backup will show at the top of the list.
You can now download the backup to your local computer by clicking the Download Backup link.
Note: The instructions in this tutorial are for the Managed WordPress Portal client, these instructions do not apply if you have a Liquid Web Managed WordPress Server Optimized Template account.
Sometimes, bad things happen, even on the internet. You’ve learned about how to create a backup and Managed WordPress Portal automatically backs up your site. So luckily, if anything goes wrong with your site, you will be able to restore it easily from your Managed WordPress Portal.
Log into your Managed WordPress Portal.
Click Manage Site for the site you need to restore from a backup.
Once you are in the dashboard for your site, click the Backups link from the menu on the left-hand side of the page.
A chronological list of backups will show on the backups page.
To restore your site, click Restore Backup for the date you want.
Next, confirm that you want to restore from the backup you selected by clicking Ok in the pop-up.
The restore will begin, the status of the restore will show on the page.
Once the restore is complete, you will be directed back to the site dashboard.
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