Adjusting Spam Filtering in Premium Business Email and Hosted Exchange

No one likes email spam, it’s a fact! There are ways to filter spam with your cPanel email, but what if you had automatic spam filtering that provided better protection and the ability to determine how it’s filtered? The answer is here with Liquid Web Premium Business Email and Hosted Exchange. Once you activate your Premium Business Email or Hosted Exchange account, you have access to and control over how your spam is filtered and delivered. Let’s take a look at how it works!

There are two ways to adjust your spam filtering, you can adjust it at the domain level and at the individual user level. This gives you options and control over how your email spam is filtered and protects your email users from potential phishing and malicious email campaigns that hackers use to gain control over your computers and servers. Select the level you want to control spam from to see instructions on filtering:

Domain Level Spam Filtering

User Level Spam Filtering

Note:
Domain-level filtering will override individual user spam filtering and be applied to all mailboxes within that domain.

Domain Level

Adjusting your spam filtering at the domain level takes just a few clicks of your mouse to determine how spam is handled. Whether you’re using Premium Business Email or Hosted Exchange, the process is essentially identical within the email administrator control panel.

Premium Business Email

  1. Navigate to the Domains section of your email control panel.
    domains section of admin panel
  2. Select Filter Settings from the menu.
    filter settings link highlighted
  3. This will take you to the main page for the domain-level spam filter settings. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist (whitelist).
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email will be deleted immediately and not be delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
    • You can choose Override Options to set the spam filter settings only for users who haven’t set their own, or choose to override all users, regardless of individual level preferences.
      domain spam settings

Hosted Exchange

  1. Log into your email control panel.
  2. Select Filter Settings from the menu in the Domains section.
    spam filter settings domain level
  3. This will take you to the main page for the domain-level spam filter settings. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist (whitelist).
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email is deleted immediately and not delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
    • You can choose Override Options to set the spam filter settings only for users who haven’t set their own, or choose to override all users, regardless of individual level preferences.
      domain level spam settings

User Level

Premium Business Email

  1. To set the spam filters for an individual email user, log into your administrator email control panel.
    domains section of admin panel
  2. Click on Filter Settings.
    email hosting filter settings link
  3. This will direct you to a page showing a list of users on the account.
  4. From this list, click on the name of the user that you’d like to edit spam settings for.
    user highlighted in list
  5. This will open their spam filter options. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist.
    • Deliver to Spam Folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Delete the email immediately – Spam email is deleted immediately and not delivered to the user’s mailbox.
    • Include “[SPAM]” at the beginning of the subject line – Mail deleivered that is flagged by the filters as spam will have the text “[SPAM]” in the subject line.
    • Deliver to the email address – You can select an email address to send all spam messages to.
      user spam settings
  6. When you have selected the settings, click Save.

Hosted Exchange

  1. To set the spam filters for an individual email user, log into your administrator email control panel.
  2. Click on the Filter Settings link in the Hosted Exchange menu.
    user spam filter settings highlighted
  3. This will direct you to a page showing a list of users on the account.
  4. From this list, click on the name of the user that you’d like to edit spam settings for.
    user highlighted in list
  5. This will open their spam filter options. You will see many options here to choose from. See the descriptions of these settings below:
    • On/Off/Exclusive – Selecting On will turn spam filtering on, Off will turn off all spam filters and Exclusive will allow only emails from addresses and IPs you’ve listed in your Safelist.
    • Send spam to recipient junk folder – This sends messages to the user’s spam folder. You can decide to automatically delete the messages from this folder by selecting to delete after x amount of days or x amount of emails in the folder.
    • Send spam to domain quarantine – Spam email will be sent to the quarantine manager.
      user spam filter settings home page
  6. When you have selected the settings, click Save.
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Author Bio

About the Author: Libby White

Technical Writer for Liquid Web. When I'm not writing for work, I spend time learning more about digital & technical writing, web development, hanging with my family, and taking photographs with my Nikon. Always learning, always growing, never stopping.

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