Support that grows with you
Introducing tiered support from Liquid Web
27 years of hosting excellence
Compare support tiers
Basic
Business
Premium
Access
Chat & ticket *
Chat, ticket & phone
Chat, ticket & phone
Availability
24/7/365
24/7/365
24/7/365
Average
response times
response times
5-10 minutes per chat
5 hours per case
15 minutes per phone
5 hours per case
15 minutes per phone
2-4 minutes per chat
2 hours per case
10 minutes per phone
2 hours per case
10 minutes per phone
<1 minute per chat
1 hour per case
1 minute per phone
1 hour per case
1 minute per phone
Technician level
Tier 1 & 2
Tier 2 & 3
Tier 3
Pricing
Included
Starting at $299/mo
Starting at $599/mo
* Basic Support customers will have phone support available depending on severity of issue and account level.
Compare
support tiers
Basic
Access
Chat & ticket*
Availability
24/7/365
Average response times
5-10 minutes per chat
5 hours per case
15 minutes per phone
5 hours per case
15 minutes per phone
Technician level
Tier 1 & 2
Pricing
Included
* Basic Support customers will have phone support available depending on severity of issue and account level.
Business
Access
Chat, ticket & phone
Availability
24/7/365
Average response times
2-4 minutes per chat
2 hours per case
10 minutes per phone
2 hours per case
10 minutes per phone
Technician level
Tier 2 & 3
Pricing
Starting at $299
Premium
Access
Chat, ticket & phone
Availability
24/7/365
Average response times
<1 minute per chat
1 hour per case
1 minute per phone
1 hour per case
1 minute per phone
Technician level
Tier 3
Pricing
Starting at $599