Software Portal
The Liquid Web Software Portal is your central command center for managing every aspect of your hosting environment. This secure, all-in-one interface allows you to access licensing and manage account details without needing to navigate multiple platforms. By using the portal, you gain immediate visibility into your infrastructure, ensuring you stay informed and in control of your digital assets at all times.
Beyond simple server management, the portal streamlines your administrative tasks by providing direct access to billing, user permissions, and support resources. You can easily view and pay invoices, update payment methods, or add team members with specific access levels to ensure your operations run smoothly. This integrated approach reduces complexity and empowers you to maintain your account independently and efficiently.
Software Portal topics
This collection provides step-by-step instructions for using the Liquid Web Portal to manage your servers, billing, account security, and support requests.
Download Plugin and Theme Files
Read more: Download Plugin and Theme FilesDownload Plugin and Theme Files Learn how to download plugin and theme files from the customer portal, choose between the latest and older versions, and install them on your WordPress site. Reach out to the Support team if you experience any issues with downloads. Prerequisites Before downloading plugin or theme files: Opening the Downloads Section…
Manage License Activations and Connected Sites
Read more: Manage License Activations and Connected SitesLearn how to activate your plugin or theme license, connect sites to your subscription, manage active domains, move licenses between sites, and troubleshoot activation issues. Prerequisites Before managing license activations: Activating Your Plugin or Theme License License activation connects your WordPress site to your subscription and enables: Option 1: Activate Through The Setup Wizard Most…
Manage Your Portal Account
Read more: Manage Your Portal AccountLearn how to manage your account settings, profile information, email notifications, saved payment methods, and billing preferences from the customer portal. Prerequisites Before managing your account: Understanding the Dashboard The Dashboard provides a central overview of your account and quick access to common tasks. From the Dashboard, you can: Use the left sidebar to navigate…
Managing Billing & Payments
Read more: Managing Billing & PaymentsLearn how to manage invoices, payment methods, billing details, transaction history, and refund requests from the customer portal. Prerequisites Before managing billing and payments: Opening the Invoices Page Most billing and payment tasks are managed from the Invoices page. To open it: The Invoices page includes: Viewing Your Transaction History The Transaction History table displays…
Understand how the Unified License Key works
Read more: Understand how the Unified License Key worksThis guide explains the Unified License Key in your customer portal, what it covers, and how renewals and new purchases are handled. Read this if you want to understand why every Liquid Web product on your account uses the same key and what happens when you add or renew a subscription. Before You Start What…
Contact Support from the Portal
Read more: Contact Support from the PortalLearn how to reach out for product support from the customer portal. Prerequisites How to Get Help In the dashboard homepage, you can locate the Support section at the bottom-left corner of the screen. Once there, please fill in all the information requested. The more information you provide, the better for support. What’s next? You…
How to Add More Sites to Your Subscription
Read more: How to Add More Sites to Your SubscriptionThis guide explains how to increase the site limit on your current subscription. If you have reached your maximum number of activations, you can upgrade your plan to accommodate additional domains. This allows you to manage more sites under a single license key without needing to purchase a separate subscription. Prerequisites Upgrade Your Site Limit…
How to Add a New Product to Your Account
Read more: How to Add a New Product to Your AccountThis guide explains how to add a new product subscription from your customer portal, choose a tier, set the number of sites, and complete checkout. Prerequisites Open the Add New Subscription page Choose a Product and Tier Higher tiers include everything from the tier below. Look for the Everything in [tier] badge to confirm inherited…