The Troubleshooting section for Kadence RCP (Restrict Content Pro) provides essential guidance for resolving technical conflicts and configuration errors that may arise within your membership site. By identifying common hurdles—ranging from payment gateway failures to server-side script errors—this section empowers site owners to maintain a smooth user experience. Promptly addressing these issues is critical for ensuring that payment processing remains uninterrupted and that members retain consistent access to their protected content.

The platform focuses on several primary areas of concern, including server requirements, payment processing errors, and site-wide functionality bugs. Users may encounter “Missing Payment ID” errors during registration, often caused by JavaScript conflicts with other plugins, or find that members remain in a “Pending” status due to improperly configured IPN or webhook settings in PayPal and Stripe. Additionally, server-level requirements such as the “Multibyte String” PHP extension or minimum PHP versions are highlighted as common causes for fatal errors or setup failures. To assist in more complex scenarios, the plugin includes a dedicated Debug Mode that logs system actions, providing a detailed audit trail for identifying the root cause of persistent issues.

Kadence RCP Troubleshooting articles

13 results

This collection provides step-by-step solutions for common errors, server requirement conflicts, and payment gateway issues in Restrict Content Pro.

Password Reset Links Aren’t Working
Summary Some web hosts aggressively cache sites for performance reasons, and while this is a good thing, it can sometimes cause problems with things like password reset links. This can also happen with caching plugins like WP Super Cache and W3 Total Cache. This can be easily resolved by excluding your login page from the caching system. If…
Read more: Password Reset Links Aren’t Working
PayPal Error 10220 – SoftDescriptor
Error Code: 10220 – The Merchant is not enabled to pass SoftDescriptor or SoftDescriptorCity The above error message can occur when setting up recurring subscriptions if SoftDescriptor is not properly enabled in your PayPal account. To fix it, you’ll need to get in touch with PayPal support and have them update your account settings. You can…
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PHP Version 5.3 or Later Required Message
Restrict Content Pro requires PHP version 5.3 or later. If your site’s version of PHP is below 5.3, you will receive a notice on your Dashboard after activating Restrict Content Pro that says: Your version of PHP is below the minimum version of PHP required by Restrict Content Pro. Please contact your host and request…
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Registration Form Hangs
If your registration form doesn’t fully load or gets “stuck”, this is usually due to an issue with another plugin or your theme. To troubleshoot the issue and find the conflict, try the following steps. Plugins Temporarily deactivate all plugins except Restrict Content Pro. Now try the registration form. If it works, that means there’s a plugin…
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Troubleshooting: Members Remain Pending
After completing the registration process, members are typically marked as Active automatically. If your members are not being marked as Active and instead remain as Pending, this can be due to one of several common reasons. Members that paid with PayPal PayPal uses a system called Instant Payment Notification, or IPN, to verify payments are…
Read more: Troubleshooting: Members Remain Pending