Give Troubleshooting

Occasionally, your donation forms might get targeted by spam bots, or fraudsters looking to test stolen credit card numbers. GiveWP has several tools for handling spam donations. Here’s how to inform yourself on them and what to do about it.

After an update to GiveWP, you sometimes are asked to perform database updates. In the event that those updates don’t complete, this article walks you through all of the options for resolving this problem. GiveWP Support is always available to help if you’ve exhausted your options here.

User access is a critical piece of the process of accepting donations on your GiveWP site. From allowing donors access to their own (and only their own) donation history to giving recurring donors the ability to cancel their subscriptions from the site, there are many moving parts to user access. This article will walk you…

Occasionally your WordPress site might experience trouble sending emails reliably. This can happen for a wide variety of reasons, and narrowing down the problem can be difficult. This article will walk you through some basic steps to understand why your site is having trouble and what you can do about it.

We do our best to make GiveWP as intuitive as possible. But there may still be times when something is not crystal clear. This is a list of questions that we hear from users often that should help clarify any sticking points.