Sending automated ticket emails directly to your attendees ensures that your guests receive their registration confirmations and entry passes immediately after a purchase. Setting up customized confirmation templates allows you to match your branding, display clear check-in instructions, and provide essential venue details. When your automated emails deliver reliably, you answer customer questions upfront and build confidence in your check-in process.

This collection provides straightforward guides to help you customize, test, and manage your transactional ticketing emails. You will learn how to modify email layouts, add custom headers, and fix delivery issues when messages go missing or fail to send. Use these resources to build a smooth communication workflow that keeps your event attendees well-informed from registration to entry.

The Events Calendar Ticket Emails articles

3 results

Explore the following guides to learn how to customize, test, and troubleshoot your event ticket emails.

Configuring Event Tickets Emails
Event Tickets come with several different functionalities to make it easy to sell tickets, collect registrations, and manage attendees for your in-person or virtual events. Emails are configured under Tickets > Settings > Emails. On the “Emails”, tab you will find a list of emails you can enable and configure separately. Each email listed in…
Read more: Configuring Event Tickets Emails
Customizing Ticket Emails
Event Tickets sends automated emails to customers when they purchase tickets or RSVP to events. You may want to adjust what those emails contain, how they’re formatted, and when they get sent to better fit your workflow. This article collects customizations for ticket emails. Conditionally Disable Ticket Emails When using the Event Tickets plugin, tickets…
Read more: Customizing Ticket Emails
Troubleshooting Ticket Emails Issues
If you’re using our Event Tickets or Event Tickets Plus plugin and your customer purchases a ticket from your website, several emails should go out: Occasionally folks will notice that some or all of these emails aren’t being received. Follow the steps below to find a solution. Verify Ticket Email Settings Confirm WordPress is Sending…
Read more: Troubleshooting Ticket Emails Issues