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Client Accounts in Cloud Sites

Manage your agency better by creating Client Accounts in Cloud Sites. Group sites together and provide restricted portal access to your clients.
Cloud Sites
3 min read

Introduction

Cloud Sites allows you to organize your hosting portfolio by creating distinct Client Accounts. This feature groups websites by customer, keeping your interface organized while optionally granting your clients restricted access to manage their own specific sites.

When you create a Client Account, you can provide your customer with a login to a white-labeled control panel where they can manage their email, FTP, and site files without seeing your other clients’ data.

Prerequisites

Step-by-Step Instructions

  1. Log into your Cloud Sites account.
  2. Click on Accounts in the top navigation menu.
  3. Click the Create Client button located above your list of existing accounts.
  4. Enter the client’s Organization or Company name and create a Username and Password for the client.
Account Labels & Credentials
The Organization name entered here will serve as the label for this account group in your main list. If you intend to grant control panel access to your client, be sure to save the credentials now to share them securely later.

For help generating strong credentials, see Best Practice: Creating a Secure Password.

  1. Complete the required Contact Information fields (Name, Email, Address).
  2. Click Create New Client.

Your new client will now appear in your Accounts list.

Customer Access (White-Label Portal)

If you choose to provide the username and password to your client, they will not log in via the Liquid Web portal. Instead, they will use the generic, white-labeled portal URL:

Client Login URL : www.websitesettings.com

Next Steps

Now that you have created the client entity, you can start adding sites to their account.

Assigning a new Site to a Client
When adding a new site, be sure to select this new Client from the “Account” dropdown menu during the setup process.

Frequently Asked Questions (FAQ)

Your clients will not log in to the main Liquid Web portal. They should use the generic, white-labeled login page located at www.websitesettings.com.

No. The Client Account feature is designed for strict isolation. When a client logs in with the credentials you created, they will only see the websites and data assigned specifically to their account group.

No. You can use Client Accounts strictly for your own internal organization to keep your portfolio tidy. Sharing the credentials with the client is optional.

Generally, the client login provides full control over the features available to that specific site (FTP users, email accounts, file management). If you need to restrict them from making technical changes, it is better to manage the site yourself and not provide them with control panel credentials.

No. If you created a website under your main account but now want to assign it to a specific client, you must download the website files, delete the current website, and create a new one under the correct account before re-uploading the files.

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