Support Center
We provide fast, friendly, and knowledgeable assistance when you need it. Whether you have a critical issue, a question about your account, or need guidance for a technical challenge, our highly-trained technicians are available around the clock by Chat or support Case (formally known as Tickets).
Support Center Articles
This collection of articles is your gateway to the Liquid Web support team.
Create a Support Case
Read more: Create a Support CaseNeed help? Submit a support case in the Liquid Web Client Portal. Follow our step-by-step guide to report issues and get 24/7 technical assistance.
Open a Support Chat
Read more: Open a Support ChatNeed 24/7 technical help? Learn how to start a support chat from your My Liquid Web account to get real-time assistance from our technicians.
Server Management and Support Scope
Read more: Server Management and Support ScopeExplore Liquid Web’s server management options.
User Level Support Passphrases
Read more: User Level Support PassphrasesTo enhance account security, Liquid Web is implementing unique User Level passphrases for secondary users, improving support interactions.
View and Respond to Support Cases
Read more: View and Respond to Support CasesView and respond to your active cases (formally tickets) via portal.liquidweb.com.