Your experience and insights are incredibly important to us. When you share your feedback, feature requests, or suggestions, you help us improve our products and services. This guide shows you the best ways to send your ideas directly to our teams.

Prerequisites

A Liquid Web account with the ability to login with your username and password, or with Google SSO.

How to Provide Feedback

We offer a few easy ways for you to share your thoughts. Choose the one that works best for you.

After a Support Interaction

You also have opportunities to provide feedback immediately following an interaction with our Support team.

After a Support Ticket is Resolved: You will receive an email from us. This email contains a link that you can use to rate your experience and leave comments.
After a Chat Session Ends: The chat window will present an option to provide feedback on the support you received.

During a Conversation

If you are already speaking with a Liquid Web representative: Feel free to share your feedback or suggestions with them directly. Our team members are trained to log your input so it reaches the right department.
While in a Chat with Us: Clicking the thumbs up / thumbs down symbols at the top of the chat window will present an option to provide us feedback on the support you are receiving.

Frequently Asked Questions (FAQs)

We welcome all types of feedback! The most helpful submissions are specific and clear. This includes:

Requests for new features you believe would be valuable.
Suggestions for improving an existing tool or process.
Notes about anything you find confusing or difficult to use.
Positive feedback about what you like and find useful.

Feedback is reviewed and directed to the appropriate department, whether that’s product and portal development, support management, or another team, to help us make meaningful improvements.

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