User Roles in my.liquidweb.com

Providing access to your Liquid Web account for your employees or partners is often necessary to help manage your business with Liquid Web. However, sharing account credentials is never recommended. Instead, we recommend you create Authorized Users in your account. When you create additional users for your Liquid Web account, you need to select what level of permissions that user will have. We’ve simplified the permissions available in my.liquidweb.com. Now, you only need to select one of three permissions profiles for your secondary users: secondary owner, purchaser, technician.

Secondary Owner

When you designate a user a secondary owner, you are granting them the permission to change any aspect of your account, just as if they were the account owner. The only exception to these permissions is that a secondary owner would not be able to cancel the account. They can do anything else, including adding or removing servers/services, adding additional secondary users, accessing support cases and chats, etc.

Purchaser

The purchaser role allows a user to make changes to the account that will have an impact on billing. They can add servers or services and make other adjustments to the account that might increase or decrease your monthly bill. The purchaser can also access support cases and chats. They are only limited from changing account information and from adding other users.

Technician

The technician role allows a user to access our support teams. They can open and respond to cases, open chats, and get support. Technicians cannot make changes to the account that would impact your monthly billing.

You can change the roles assigned to users at any time from your my.liquidweb.com account. For more information, see Editing User Authorization In Your Account.