Account Security
Protecting your digital assets starts with securing the gateway to your infrastructure: your Liquid Web account. The Account Security settings within your portal are your first and most critical line of defense against unauthorized access and potential threats. By implementing best practices and utilizing the powerful tools we provide, you can create a robust security posture that safeguards your servers and data.
From enabling two-factor authentication to carefully managing user permissions, you have direct control over who can access your account and what actions they can perform. This section is dedicated to helping you understand and implement these essential security layers.
Change Your Liquid Web Account Password
Regularly changing account passwords enhances your overall security. Unauthorized access to your Liquid Web account can compromise servers and websites.
Change Your Support Passphrase
Upon purchase, Liquid Web assigns a default passphrase for account authentication. Once verified, you can customize it to something memorable.
Creating a Liquid Web Cloud API Token in the my.liquidweb.com Interface
Learn how to create a Liquid Web Cloud API token to manage your account and integrate third-party tools like Terraform from outside the My Liquid Web interface.
Creating an Authorized User in Your Account
Add multiple users to your Liquid Web account with specific permissions.
Editing User Authorization in Your Account
Once you’ve added an authorized user and enabled two-factor authentication in your Liquid Web account, managing user information or deactivation is straightforward.
Enable Two-Factor Authentication in the Liquid Web Portal
Protect your Liquid Web account. Learn how to easily enable Two-Factor Authentication (2FA) with Google Authenticator or Duo Mobile.
Enabling Two-factor Authentication (2FA) for CloudVPN
Enable two-factor authentication (2FA) for CloudVPN by logging into the Liquid Web Portal, navigating to users, enabling 2FA for a VPN user, and verifying the setup.
Recovering a Forgotten Password or Username
Forgot your Liquid Web password? Learn how to reset your password or recover a lost username quickly via the my.liquidweb.com portal.
Securing your Cloud VPN using IP Access Control Lists (ACLs)
Improve Cloud VPN security by enabling Two-Factor Authentication and setting ACLs. Add, edit, or remove IP addresses in the Users section of your Liquid Web Account.
Setting Up Your Cloud VPN
Liquid Web provides a free VPN to encrypt and secure your data, shielding it from third-party eyes, even on public networks. Follow the article to create your VPN user.
Switching Two-Factor Authentication to a New Device
Using two-factor authentication (2FA) gives your Liquid Web account an extra layer of security. But, 2FA is device-specific. If you get a new phone (or other mobile device), you’ll have to remove your old phone by disabling 2FA and then add your new phone.
Using Secure Notes for Sensitive Information
Safely share passwords and sensitive info with our Support team using Secure Notes. Find, view, or create notes under the Account tab.