Search our site for answers
Help Docs Hosting Services Nexcess Hosting Resizing Services in the Nexcess Client Portal

Resizing Services in the Nexcess Client Portal

Learn how to resize your Nexcess Cloud plan. This guide walks you through upgrading your Magento, WordPress, or WooCommerce plan in the Client Portal.
Billing Client Portal Magento Nexcess WooCommerce WordPress
4 min read

Introduction

One of the primary advantages of the Nexcess Cloud is the ability to scale resources instantly to match your website’s traffic demands. Whether you are running a high-volume Managed Magento store, a content-heavy Managed WordPress site, or a bustling Managed WooCommerce shop, you are never locked into a static plan.

You can upgrade your server to handle seasonal traffic spikes or adjust your feature sets with just a few clicks. This guide walks you through the process of resizing your plan directly from your my.nexcess.net Client Portal.

Prerequisites

  • A Nexcess Client Portal account.
  • A Managed Magento, Managed WordPress, or Managed WooCommerce plan.
  • A valid credit card on file (for pro-rated billing adjustments).
Scaling Your Magento Business
Congratulations on your growth! If you are moving from a Magento Medium to a Magento Large plan, this upgrade requires a migration to a dedicated environment. Don’t worry, our Migration team is here to handle the data transfer for you.

For upgrades from Magento Large to Extra Large (XL) or higher, you can resize your server normally without any migration steps.

Step-by-Step Instructions

Accessing the Resize Menu

  1. Log in to your my.nexcess.net account.
  2. Click Plans in the left-hand navigation menu.
  3. Locate the site or plan you wish to modify. Click the three-dot menu (…) on the right side of the service dashboard and select Upgrade Plan.

Resize Plan Resources (Hardware)

Use this option to increase your CPU, RAM, and Disk Space to handle more traffic.

  1. Locate the Resources section and click the Change button.
  2. Review the available plan tiers. Click Select on the plan that fits your project’s needs.
  3. Click the Resize button to confirm the billing change and begin the hardware resize.
Looking for something specific?
Contact our sales team if you need a specific hardware configuration for your project.

Adjust Plan Features

Use this option to change your software and support tier (e.g., changing from Thrive to Elevate).

  1. Locate the Features section and click the Change button.
  2. Select the Support and Feature package that fits your current needs.
  3. Click the Resize button to apply the new features.

Legacy Plans

If you are on a legacy plan structure, the interface may look slightly different:

  1. Click the Select button under the plan resources that fit your needs.
  2. Click the Upgrade button to initialize the hardware resize.

Downgrades

While upgrades are often instant, downgrading usually requires moving to a smaller physical disk, which cannot be automated in place.

  1. Order the smaller plan you wish to move to from our offerings.
  2. Migrate your data to the new plan. You can do this yourself, or request assistance.

Frequently Asked Questions (FAQ)

Yes. Resizing the hardware (RAM/CPU) of a server requires a reboot to apply the changes. Typically, this downtime lasts only a few minutes (often 2-5 minutes), but you should plan accordingly if you are running a high-traffic site. Adjusting “Features” usually does not require a reboot.

No. While upgrades can often be done “in-place,” downgrading usually involves shrinking a disk, which is risky for data integrity. To downgrade, you must purchase the smaller plan as a new service and migrate your data to it.

If you use the Upgrade tool to resize your existing server, your IP address will remain the same. However, if you are downgrading (which requires ordering a new plan) or moving from Magento Medium to Large (which requires a migration), your IP address will change, and you will need to update your DNS.

You will be charged a pro-rated amount for the difference in price between your old plan and your new plan for the remainder of the current billing cycle. On your next renewal date, you will be charged the full price of the new plan.

The Magento Medium plan resides on a shared cloud infrastructure, while Magento Large and above reside on dedicated cloud environments. Because the underlying infrastructure is different, your data must be physically moved (migrated) to the new dedicated server. Support can handle this process for you.

Was this article helpful?