Acronis Notifications

Acronis is now the primary provider that Liquid Web employs for backing up dedicated servers and systems. One of the major advantages of the Acronis platform is that customers can manage and access their own backups directly, without needing to contact Support. Customers also receive notifications about the status of their backups directly from Acronis. You’ll be notified of any issues or problems encountered during the backup process so that you can address them in a timely manner. By default, notifications are sent to the main email contact for your Liquid Web account.

However, what do all the notifications mean? What should you do when you receive these notifications? We’re going to discuss some of the most important notifications that you might get from Acronis and what you should do if you receive them.

“Backup Did Not Start” Alert

This notification indicates that a scheduled backup did not start on time. This means something prevented the process from starting (perhaps the target machine was offline or some other process prevented the backup from launching). For more information, see the Acronis KB article: Backup did not start.

“Storage quota exceeded” Alert

This notification means that you have too much information stored in your Acronis backups and have exceeded the storage quota for your plan. You’ll need to either adjust the size of your backup plan, or make changes to the backup or retention schedule to store less data. For more information, see the Acronis KB article: Storage quota exceeded Alert. If you need to adjust the size of your backup plan, see Ordering and Managing Your Acronis Backup Plan.

“Backup is corrupted” Alert

Acronis verifies each backup that is created. If the verification process detects an issue, you may receive this warning. This is typically caused by network fluctuations and should resolve on the next scheduled backup. For more information, see the Acronis KB article: Backup is corrupted alert.

“Suspicious activity is detected” Alert

Acronis backups include an activity monitor that watches for suspicious activity on your server. Ransomware attacks often behave in predictable and recognizable ways that Acronis monitors. If suspicious activity is detected, the Acronis system will act to make sure that backups are not affected by the behavior. However, you should act to make sure that your server has not been compromised. For more information, see the Acronis KB article: Suspicious activity is detected alert.

“Backup is waiting” Alert

Acronis can only perform one physical machine backup task at a time. This alert indicates that there is a scheduling conflict. The second process will launch once the first completes. You may need to review your backup plans to avoid scheduling conflicts. For more information on changing your backup schedules, see Modifying or Deleting Acronis Backups.

“Backup failed” Alert

This notification means that a backup process failed to complete. You will need to check the Acronis backup logs to determine the reason the backup failed and address the problem. For more information, see the Acronis KB article: Backup failed alert.

While these are some of the more common notifications you may receive, there are other possible reasons you might receive a notification or alert from Acronis. Please review any notifications you receive to ensure that your backups are completing correctly and your server is protected.

If you receive a notification that isn’t covered in this article, you may find more information at the Acronis Support Portal.