Nexcess Email

Email is a critical service for any Nexcess Managed Application, from a Managed WordPress blog to a high-volume Managed Magento e-shop. Functionality is divided into two distinct categories: transactional emails sent by the application and standard mailbox hosting for your domain. Understanding how each is handled is key to ensuring effective communication.

1. Transactional Emails: These are automated messages sent by your application, such as password resets, contact form submissions, and order confirmations for your store. The deliverability of these emails is paramount. The best practice is to configure your application to send mail via a dedicated SMTP service to ensure messages reach the inbox.
2. Mailbox Hosting: This refers to standard email accounts at your domain (e.g., contact@yourdomain.com). How this is handled varies by product. Some plans include email hosting within a control panel, while highly optimized platforms like Managed WordPress and WooCommerce treat it as a separate service to maximize website performance.