Create an Email Alias in Premium Business Email

An Email Alias can be created for a mailbox user to forward email to another mailbox or multiple mailboxes on a domain. This is helpful when an email address might be confusing or if people change names. For example, Krista Jones-Smith has an email address krista@domain.com, and aliases kjones@domain.com, ksmith@domain.com and kjsmith@domain.com. All incoming messages arrive in one inbox, because she really only has one email address – krista@domain.com. And all outgoing emails come from that address. If you are looking to create an email address that contains a group of addresses to send to, see our article Creating a Group Email List in Premium Business Email for information.

Watch this video or scroll down for further instructions:

Add Single Alias

1. To begin creating an alias log into your Email Control Panel.
2. In the Email Hosting section of the control panel, click the Aliases link.
   
3. Click the Add Alias button.
   
4. Create the new alias email address. This will be the email address that will be used for incoming and outgoing emails.
   
5. Add the member of your domain that you want to use this alias from the list on the left hand side.
   
6. If the user has additional email addresses outside of the domain that they’d also like included, enter up to 4 in the section at the bottom of the page.
   
7. Click Save to create the alias.
8. Aliases that are created will show in the list once they are saved.
   

Add Multiple Aliases

You can add multiple aliases at once by uploading a CSV or Excel file. This comes in handy if you have a number of users who want to have multiple email addresses point to a single email address.

1. Click on the Add Multiple Aliases button in the Aliases tab from the control panel.
   
2. Download the CSV or Excel template to enter the information needed to create multiple aliases.
   

   Email CSV Upload Fields:

   Make sure the first field in the file is the email name you want for the alias. For example: I want the email alias to be jim@domain.com, the first field will be jim, then I will add all the email addresses I want assigned to the alias.

3. Once you’ve created the file and saved it, use the Browse button to upload the file.
   
4. Click the Import button to begin the creation of the aliases.
5. Once they are created, they will show in the list of Aliases on the home page.