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Locating your WordPress FTP Secure credentials for using FTPS with Nexcess

Using FTPS, you can connect and transfer files securely between your Nexcess website host and your PC.

The cost of digital security breaches is climbing, making cybersecurity more critical than ever. An IBM report shows that the average global price tag of a data breach reached an all-time high in 2022 — $4.35 million.

One way to enhance security is to change how you transfer files and communications within your organization and to business partners and clients.

Adding protections to your file transfer services reduces the risk of malware, phishing, and Denial of Service (DoS) attacks. It helps bolster your business’s security, trustworthiness, and reputation.

Step by step instructions

Managed WordPress and WooCommerce plans from Nexcess have separate FTPS credentials for each website. Here’s how you find the credentials and connect to the FTPS server.

  1. Log into my.nexcess.net.
  2. Then, navigate to Plans. Select the plan and go to Sites.
  3. The FTPS credentials for each website are accessible exclusively from the website dashboard. Click the three-dot icon next to the correct website. Then, select the Site Dashboard option from the dropdown menu.
  4. If you want to create a new FTPS user, you’ll need to click on the Plus (“+”) button:
  5. Set the new user, home directory, and password from the Add FTP User window. The password generator will allow you to create a secure passphrase for the FTPS user by combining some words that are easier to remember than various symbols:

 Note that having a secure FTPS password is key to hardening your WordPress or WooCommerce website.

Edit your existing credentials

If you’ve forgotten or lost the password for an existing FTPS user, you can reset it by clicking on the Pencil button next to the user in question. 

You can set your own password or generate a passphrase. Also, you can change the home directory for that user.

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