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Managed WordPress or WooCommerce plan — change email password

For when you prefer to use a custom password instead of a system-generated one, let's review the change email password steps — for email hosting related to WordPress or WooCommerce plans at Nexcess.
Nexcess Security WooCommerce WordPress
3 min read

How often have you misplaced or forgotten your email password and wished you could instantly establish a new unique password? You can learn more about the email hosting that comes with managed WordPress and WooCommerce services at Nexcess as well as how to create a password that only you will know by reading the material provided here.

Overview

Nexcess Client Portal and its interface are specific as they include integrations for various parts of the hosting account that are included in cPanel with other hosting providers.

Nexcess servers do not have cPanel installed, so to simplify different tasks, these are included in the primary interface. Due to this integration, and to avoid potential issues, the email password reset process is simplified. You can generally create and modify email accounts in Nexcess Cloud with any username you’d like to use. It’s simplified in a way that password modifications are automated. Therefore, you can only reset the password to a random system-generated passphrase. These can often be complicated to remember. Or, you might also want to have a specific custom email password.

With regard to the change email password process, we’ll teach you how to go about having success and pitfalls to avoid. When logging into webmail, make sure you’re logging in as user@CNAME_target, as that’s the only way you’ll be able to set the password you’d like to use. If you’re logged in as user@master_domain, due to the server configuration, you cannot save the new password.

How to set or change email password from my.nexcess.net

  1. Log into my.nexcess.net.
  2. Select the plan your email mailbox is hosted within and go to the Email section.
  3. Locate the email address for which you wish to change the password and click the three dots icon on the far right. Then, click Regenerate Password.
  4. Next, confirm you’d like to reset and change the email password for this account.
  5. A new popup window will be created, but the new changed email password won’t be immediately visible — click the View Password button.
  6. The popup window will now expand and show your new password for your corresponding email address. You’ll be able to copy it from here.
  7. Now you’ll be able to log into the webmail account. You can do so by clicking the Launch Webmail button to launch the corresponding URL.

Change your email password from Webmail

  1. Log into the Roundcube webmail client, go to the Settings > Password menu option.
  2. Here you’ll be prompted for the current email password and new custom email password you’d like to set.
  3. Once you’ve entered all the passwords, click the Save button.
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