A comprehensive backup strategy is critical for protecting your Magento store. Given the complexity of the platform, a backup is more than just a copy of files; it’s a complete snapshot of your e-shop, including the database with all customer and order data, the file system containing your extensions and themes, and the media library with images for your physical and digital products.

Backup management for a Nexcess Managed Magento plan involves two layers:

Managed Server Backups: As part of our managed service, Nexcess performs regular, server-level backups for disaster recovery purposes. These are your safety net against hardware failure or other catastrophic events.
User-Managed Application Backups: For day-to-day operations, it is a best practice for you to create your own backups before performing major updates, installing new extensions, or making significant changes to your store. This gives you direct control and the ability to perform a quick restore.