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Handling High Traffic Events in Cloud Sites

The Cloud Sites environment is designed to scale automatically from small to large volumes of traffic. Even with this functionality in place, you know your business best. If you are expecting an increase in traffic to your website, please contact our Support team for additional assistance.
Cloud Sites
2 min read

The Cloud Sites environment is designed to scale automatically from small to large volumes of traffic. Even with this functionality in place, you know your business best. If you are expecting an increase in traffic to your website, please create a Support Case for your site with the following subject line:

Expected High Traffic <<websitename>>

When creating a support case for a high traffic event (HTE), please provide the following information about the amount of expected traffic and the date you expect it to increase. Our dedicated support team will monitor the systems your site is running on and let you know if the higher traffic causes any issues.

  • Whether the site is provisioned as an SSL site, Target URLs, Source IP addresses (if known), Duration of the event.
  • Date and time of the event, with the time zone.
  • Expected traffic volume (in requests per second).
  • Type of application (for example, proprietary, commercial, open source)
  • CMS (for example, WordPress, Drupal, Joomla) if applicable. Whether the application or site makes any third-party calls to domains outside of Cloud Sites (for example, RSS feeds, APIs, cURL).
  • Whether the application or site caches to a file system or database.
  • Emergency contact information, including a cell phone number

Along with notifying us via case about your expected HTE, you can find more ways to keep your sites functioning at optimal levels regardless of traffic in our article Optimizing Your Website in Cloud Sites.

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