SUCCESS STORIES: XSite Media Los Angeles

“From server to support, Liquid Web is…perfect” | From Downtime to Uptime, How XMLA became Superheroes of the Internet— With the Help of Liquid Web

How Liquid Web Helps XMLA Deliver Outstanding Service With Superior Dedicated Hardware and Exceptional Support

Anytime a problem arises, we appreciate and respect how quickly the Liquid Web staff resolves the issue.

Michael Austin, CEO

XSite Media Los Angeles
Michael Austin - XMLA
Superheroes of the Internet— that’s how XSite Media Los Angeles customers describe them. A Los Angeles-based company offering web development and managed hosting, XMLA is dedicated to providing its customers with outstanding service without compromise. Liquid Web is proud to be a companion partner in this mission, ensuring that the company’s diverse customer-base feels supported, empowered, and secure.

Every Superhero Needs a Sidekick

What made Liquid Web stand out to XMLA in a sea of competitors? Two words: support and uptime. Michael Austin, the CEO of XMLA, loves knowing that Liquid Web is in the company’s corner as another layer of assistance he is able to offer his customers. “Support is so important for us— and Liquid Web is always able to step in and go above and beyond,” remarked Austin. Layering their management services on top of Liquid Web’s service allows XMLA to provide an enhanced level of support and management that their customers need. From website design to personalized customer service, XMLA is a one-stop shop for its customers. With Liquid Web’s redundant networks, tier 1 premium bandwidth, and 24/7/365 network and hardware performance monitoring, XMLA has the piece of mind they need to serve their customers. XMLA Mike Austin

Strengthening Customer Relationships

XMLA has been in business for 19 years and credits their outstanding customer loyalty in-part to Liquid Web’s reliability. Their customers range from celebrity sites to small to medium-sized businesses, but one thing always remains the same for their operations… which is personal support. Personalized support is the key ingredient to their success. Boasting a 97% customer-retention rate, those at XMLA find it deeply rewarding to build strong relationships with their customers— relationships based on Liquid Web’s uptime and consistent track record of customer service excellence. Partnering with someone who shares that same motivation and drive of providing personalized support was one of the key attributes that attracted Michael to Liquid Web. Utilizing several dedicated servers allows Liquid Web to support XMLA’s customers without affecting other customers on different servers, thus increasing the overall uptime. “A lot of our customers are not very technical,” says Austin, “so being able to add another level of management for our customers is huge.”

Beyond Expectation

Before partnering with Liquid Web, downtime and providing advanced support were significant problems, enough so that XMLA began to look for a better, long-term solution to provide service to their customers. XMLA was originally partnered with WiredTree before it was acquired by Liquid Web and, though apprehensive about the change at first, the team at XMLA was thrilled to learn that Liquid Web’s support exceeds that of its predecessor. “Customers noticed the quality and speed of servers, quick ability to make changes, and the quality of service provided. From server to support, Liquid Web is, how can we say— perfect,” says Austin. “Anytime a problem arises, we appreciate how quickly and courteously the Liquid Web staff resolves the issue, many times without our intervention utilizing their own proactive server monitoring.

About XMLA

Since 1999, XSite Media Los Angeles has been serving high-impact, media-rich websites for customers that range from small business to corporate enterprise. They specialize in deploying responsive, mobile-compatible developments that will ensure your website is accessible from any platform or device. To date, XMLA has successfully deployed and hosted well over 2,000 online developments, created numerous original identity brands, hundreds of interactive and dramatic intros, as well as numerous mixed-media campaigns and projects for print-based design, marketing, and promotions. Their specialty is delivering high impact, media-rich, online experiences and simplified automation for eCommerce.

About Liquid Web

Marking its 21st anniversary, Liquid Web powers online content, commerce, and potential for SMB entrepreneurs and the designers, developers and digital agencies who create for them. An industry leader in managed hosting and cloud services, Liquid Web is known for its high-performance services and exceptional customer support. Liquid Web offers a broad portfolio designed so customers can choose a hosting solution that is hands-on or hands-off or a hybrid of the two. The company owns and manages its own core data centers, providing a diverse range of offerings, including bare metal servers, fully managed hosting, Managed WordPress, and Managed WooCommerce Hosting, and continues to evolve its service offerings to meet the ever-changing needs of its web-reliant, professional customers. With over 32,000 customers spanning 150 countries, the company has assembled a world-class team, global data centers and an expert group of 24/7/365 solution engineers. As an industry leader in customer service, the rapidly expanding company has been recognized among INC Magazine’s 5000 Fastest Growing Companies for eleven years.