SUCCESS STORIES: INTELISYS

One World Hosting Puts Secure Business Web Hosting First

“Just based on what we know about our peers that are hosting with competitors of Liquid Web we feel very confident that we made the right choice. Whether it’s technical support or just billing or asking them to put new products in the pipeline, they just do a good job with every aspect of the business. I would recommend Liquid Web to other businesses, primarily for their reliable and responsive service.”

CHRIS NOBLE,

One World Hosting
One World Hosting uses Liquid Web as a hosting partner to lease dedicated servers. Chris Noble believes that as the web hosting business has matured that equipment specifications have become less of a difference, ”We offer standard shared web hosting, domain name service, email hosting to businesses and associations. At this point all the major web hosting providers can accommodate the same technology needs. If you have a special need you have to make sure that your technology provider can meet that. It’s much more about the quality of service that they provide. It comes down to how much human contact you receive from the web hosting provider when you have technical problems or you need a custom solution”.

Secure Web Hosting

Chris emphasized, “The thing we value most is just the reliability and the security of the service they provide. That’s rock-bottom and the foundation of the service that we provide to our clients. Reliability and security are the top issues for us. We also value the quality and speed of support when we have questions or problems”.“Price for us is last on the list of issues. Liquid Web is not the cheapest backend provider that we could choose even 15 years ago. It matters, but it’s not even a top two factor if we had to choose a provider today,” said Chris.“There have been so many incidents where Liquid Web was able to give us really good responsive service that maybe we take that for granted. We’ve had service with Liquid Web for so long that you could almost say we have servers with the equivalent of 200,000 miles on them. We’ve had some servers literally running nonstop for three years without even a tweak. But it’s like a car, no matter how well you maintain them, things get old and they wear out. So over the last eight months we’ve been going through and replacing those. That is a chore because there are a lot of bits and pieces that accumulate in a server over the years. It’s been really great Liquid Web has been with us every step of doing these updates with our servers. They’ve made sure that any switchover downtime has been minimal in the wee hours of the morning,” said Chris.Chris said, “Liquid Web is good about upgrading to protect you from Internet threats and the risk of letting these parts get out of date. If you’re choosing a hosting company wisely you have to have faith that they take care of those things”. 

Comparing Liquid Web to Other Web Hosting providers

Chris began his comparison when he recalled, “Years ago we used another hosting company that had their own proprietary control systems instead of CPanel. CPanel is really the product of choice for web hosting companies using Linux based systems. It offers a good range of services and because it’s supported by a large community, it’s continually updated and patched. It offers good security”.Chris explained, “The biggest challenge that pushed us to look towards Liquid Web was that our former provider simply wasn’t able to keep up with the latest technology. They weren’t updating the OS and server software as often as they needed to. They weren’t offering the latest edition of WordPress which is most secure”.“Then our old provider had a large outage incident when they were working to upgrade their platforms. That didn’t go very well. A lot of clients were off-line for three days. It was enough of a shock to the system that we had to take a hard look at moving our system. So that sort of confirmed that we were on the right path moving to Liquid Web hosting,” said Chris.Chris went on, “Liquid Web is doing a good job of keeping current at the leading edge of technology which makes them better functioning and more secure. That was one of our frustrations that led us to seek out Liquid Web. We started out moving gradually but we accelerated as we acquired more clients who needed the latest technology”.

The Best Choice for Business Web Hosting

“Just based on what we know about our peers that are hosting with competitors of Liquid Web we feel very confident that we made the right choice. Whether it’s technical support or just billing or asking them to put new products in the pipeline, they just do a good job with every aspect of the business,” said Chris.“I would recommend Liquid Web to other businesses, primarily for their reliable and responsive service. Traditional web hosting providers are facing a lot of competition from Google and Amazon, giant companies that have found themselves with massive excess processing capacity. For certain applications it’s a great cheap service. If you have a business that needs reliability and you need some interaction with your web hosting service that would be a false savings to go with a bare-bones provider like that. We really appreciate the service that we get from Liquid Web,” concluded Chris.

Handling Web Traffic Surges

Handling surges in web traffic is a common issue for hosting providers as Chris explained, “We had a customer who had a fairly small business and then he got booked on Oprah to talk about his book. So interest in them ballooned dramatically after his appearance on the show. Their traffic grew by orders of magnitude within a few days. So it took some adjustment to expand the capability of their servers on the back end. So the traffic tends to spike and then after a few weeks it goes back down. So we were able to go back to a smaller server for that client”.