Website Down?

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What would you do if your website experienced an outage? It happens more often than you think! The team at Pingdom has created a live map that illuminates just how common Internet outages are around the world. The map includes all 350,000 of Pingdom’s customers and uses yellow dots to demonstrate who among them are experiencing downtime and incidents – all in the last hour. The map itself is shocking, showing anywhere from 3,000 to nearly 8,000 outages every hour. It’s a sobering reminder of how many critical variables the Internet relies on and how often they can break.

How can you prevent your website or application from experiencing downtime?

Our collection of Heroic Support®, Networking, Monitoring and other teams at Liquid Web have made it their goal to ensure you don’t end up on this map by providing a reliable network, geographic redundancy, dependable teams, and a 100% Up-time guarantee.

The Liquid Web Network

Liquid Web has a number of systems in place to prevent outages and downtime. The Liquid Web Network has been designed to accommodate clients demanding the highest quality network performance. Our central focus on redundancy allows our network to rapidly self-heal failures without interruptions to connectivity. Not to mention, our redundancy is multi-tiered with N+1 internal device elements as well as entirely redundant chassis allowing any routing device to fail without interrupting client data connectivity. The Liquid Web Network also offers optional DDoS Mitigation that detects and stops Distributed Denial of Service attacks before they cause downtime, lost revenue and otherwise negatively impact your business.

Fault Tolerant Data Centers

Because we have built data centers, we have been able to engineer an extremely resilient and extensively fault-tolerant system. We also feature backup power sources across every layer and all of our locations. Our locations include our three Data Centers in Lansing, Michigan, as well as one in Arizona. All of these locations were carefully chosen as Disaster Neutral areas that are as far as possible from areas susceptible to natural disasters.

Proactive Teams

In addition to our reliable and redundant infrastructure, and secure locations, Liquid Web has a number of teams in place watching over your server to make sure it never goes down. Our Sonar Monitoring™ team is solely focused on providing service reliability and immediate incident resolution to ensure your server’s optimal performance through early detection of problems. In the event that an issue is identified, our Sonar Monitoring™ team responds immediately, reducing downtime and repairing any issues proactively, in many cases before the client is even aware of the problem.

Heroic Promise

If a customer does experience downtime, they are protected by our Heroic Promise guarantee, which compensates downtime by up to 1000 percent. In addition, we promise that all of your questions and issues will be answered quickly by our Heroic Support® staff through our HelpDesk, Phone and Live Chat response time guarantees. Not to mention, any hardware will be replaced within our 30 minute guarantee and we offer 100% Network and Power Up-time guarantees through our comprehensive SLA.

Keeping our customers’ websites and applications up and running is our number one priority every day at Liquid Web. As the team at Pingdom has pointed out with their map, thousands of websites go down every hour across the globe. Make sure your website isn’t one of them by hosting with Liquid Web.

If you’d like to learn more about our redundant and reliable systems, Live Chat or call our Sales staff today at 800-508-4985.

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