Tag

transparency

Always Available. Always Fast.

There’s nothing more frustrating than being unable to reach a human being when you’re trying to contact a customer service department. If you’ve ever been stuck on hold for an extremely long amount of time or had to navigate seemingly endless phone trees to get to someone, then you know what we’re talking about. Because […]

Heartbleed Retrospective By The Numbers

When news about the Heartbleed vulnerability broke a few weeks ago, the online community panicked. At Liquid Web, however, we quickly assessed the threat, updated our customers and began a comprehensive effort to patch affected servers. Through our actions customers are safe from Heartbleed now, but the online community is still feeling the effects of […]

A Lesson in Network Redundancy with Healthcare.gov

The new government healthcare website, Healthcare.gov, has recently been heavily featured on news networks for the myriad of problems that have repeatedly plagued the site. One of those problems was the service outage experienced at the end of October when their webhost, Verizon Terremark, experienced a networking component failure. The outage prevented consumers from utilizing […]