When I was starting my web development business, I made the mistake of putting all my effort into getting new clients. New clients would get my attention when I was trying to win the work, but then we’d move from the “dating” phase and into the “real relationship” phase as they became a client. Unfortunately, […]
Once you’ve built out an ideal client profile and learned to write good proposals, you should be winning work regularly. A solid client pipeline can create a problem for the inexperienced business owner though. How do you get all the work done? How do you keep your clients happy without working 22 hours a day? […]
In a perfect world, every potential website client who contacts you about a new WordPress project would know exactly what they need, have a clear scope of work with a requirements list, and understand the costs associated with their request. But perfectly educated clients are rarely reality because they don’t build websites or work with […]
Missing deadlines is one of the surest breaking points in the client / agency relationship. Project deadlines can either be communicated to you in the project brief itself, or you might be the one giving the deadline. In either case, once a project deadline is set, clients expect you to deliver on it. When clients […]
“96% of executives cited a lack of collaboration and ineffective communication as the primary reasons responsible for workplace failures.” — Salesforce For any team to work well, effective collaboration and communication are essential. They’re even more important now when companies are increasingly opening up to remote workers. If all the people on your team created […]
Scope creep. Two harmless words that continue to be the source of disaster in so many projects. Scope, on it’s own, is simply part of any project. It sets the boundaries and determines what work will be done for what price. However, combine it with “creep” and both projects and relationships begin to crumble.