Tag

Heroic Promise

Another Year of 99.995 Percent Uptime at Liquid Web

Now that 2015 has well and truly begun, we can take a look back at our uptime throughout 2014. For yet another year, we’ve maintained 99.995% uptime, according to HyperSpin reports. This impressive number represents all the hard work our Heroic Support® teams have put in throughout the last year for our customers, including everything […]

Always Available. Always Fast.

There’s nothing more frustrating than being unable to reach a human being when you’re trying to contact a customer service department. If you’ve ever been stuck on hold for an extremely long amount of time or had to navigate seemingly endless phone trees to get to someone, then you know what we’re talking about. Because […]

Keeping our Heroic Promise

No matter the reputation of your web host, there is always the unfortunate possibility of downtime. You might have noticed the plague of outages in the news in 2013. Even at Liquid Web, we’re aware that we can’t prevent against every outage. For example, our overall uptime for the 2013 was 99.995%, according to HyperSpin […]

Announcing Our April 2013 Heroic Support Stats!

Once a month, the entire Liquid Web™ team waits with bated breath for one set of numbers to be released: our support statistics. We are constantly monitoring and improving how well we assist our customers with Managed Hosting accounts and release the numbers each month. These numbers may sound boring to an outsider, but not […]