Do you know where to look for information on Liquid Web service interruptions? We take every precaution to make sure our customers don’t experience issues with their service, but in some rare circumstances mitigating factors beyond our control may have an effect over the reliability you’ve come expect. When that happens, we keep our customers informed of our progress with regular status updates at the top of our Support Page.
We prepare for interruptions through a variety of methods, including redundant power, cooling, and networking, and a heroic 24/7 monitoring and support staff. If the unthinkable does happen, however, we believe in transparency and honesty. Over the holidays, our headquarters endured a couple of severe winter storms. We did not experience an outage during the storm, but while we worked with our uplink providers to maintain our network and utilized generator power for short periods of time, we kept our customers informed on our Support page and through social media.
We also encourage our customers to take action themselves against downtime or outages through a number of services we offer. Backing up data, using redundant, geographically diverse data centers, and focusing on failovers and high availability can keep the customer’s online presence safe and secure. Of course, we’re always available to discuss security practices our customers might be considering.
Our unparalleled Service Level Agreements (SLA) provide our customers with a 100% Network and Power uptime guarantees, so if our customers do see downtime we can compensate them appropriately. Our SLA states that power to our customers’ racks will be online 100% of the time, and all major routing devices within our network will be reachable from the global Internet 100% of the time, or we will credit the account with 10X the downtime amount.
Due to the comprehensive consideration we put into every element of your hosting, downtime is extremely rare at Liquid Web. But if they do occur, our heroic staff are always ready to spring into action, restoring uptime, compensating customers, and save the day 24/7/365. If you suspect there is an outage, remember to check our website for updates. You can, of course, also call or LiveChat our team for more information. We’ll be available around the clock to help.