Starting with Heroic Support

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If there is one principle that Liquid Web was built on, it is our belief that every customer should experience support that surpasses the notion of “above and beyond.” We call this Heroic Support®. No matter what situation our teams are faced with, we start everything we do with one goal: to provide our customers with the best support they have ever experienced. Many of our competitors offer customer support, but no one offers the level of support that Liquid Web strives for every day. We know that your hosted files, applications or websites are important to you, and we take that seriously.
Liquid Web Heroic Support Team
Our expert teams work around the clock to support you and your business’ needs. We interviewed a few of our Support Technicians, Administrators and Supervisors to explore exactly what Heroic Support® means to them and how they spend every day helping our customers by living our Heroic Promise.

As you can see, our team of Heroic Support® staff strives to provide quick, knowledgeable answers to completely solve any issues a customer may have. We also believe it is important that you interface with a team member who is familiar with your hosting needs and has immediate access to the physical location where your data is hosted. Other benefits of our Heroic Support® include:

  • 24/7/365 access to level 3 engineers by phone, email or live chat
  • State-of-the-art infrastructure for complete reliability
  • Software hardening to protect the integrity of your server
  • Sonar® proactive monitoring and service restoration
  • Complete user-level tools for monitoring your server’s health
  • 100% uptime SLAs

We offer three levels of Heroic Support®, so we can help you no matter your technical knowledge or support needs. All of our support options come complete with 24/7 support, full hardware support and a 100% uptime SLA. While our Self-Managed options are for the customer who is more technical and can handle many issues on their own, our Core-Managed support options include additional services like core software support and security enhancements. Lastly, our Fully-Managed support options also feature software management, full control panel support and Beyond Scope Support for 3rd party apps.

At the end of the day, Heroic Support® means one thing in particular: that we will do whatever it takes to keep our customers’ important files, websites and applications up and running. We don’t stop there, however. Heroic Support® means that we will look at your systems as a whole and do our best to prevent issues from even occurring. When it comes to keeping your data up and running, you can rely on Liquid Web Heroic Support®.

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