Liquid Web Offering clients high-quality technical support is paramount to running a web hosting agency. The best tech support builds trust among your customer base and differentiates your business from the competition.
However, the resources required to maintain top-tier, round-the-clock assistance can be monumental — often beyond the capabilities of small businesses, startups, and online companies.
When faced with this challenge, most web hosting businesses turn to outsourced support services as an alternative. But there’s an even more cost-effective and streamlined solution.
Your web hosting provider can offer you everything you could get from outsourced web hosting support, plus more — if your web host is Liquid Web.
To learn how, you’ll consider:
- What is outsourcing web hosting support?
- Advantages of outsourcing web hosting
- How Liquid Web eliminates the need for outsourced web hosting support services
- Benefits of Liquid Web hosting
What is outsourced web hosting support?
Outsourcing web hosting support is the practice of partnering with a third-party service that responds to your clients’ queries, technical issues, and related tasks they need assistance with.
Outsourced web hosting support companies offer customer and cloud support as well as server monitoring, administration, and management services.
You can choose between a shared or dedicated support plan depending on your needs.
Many outsourced web hosting companies offer white-label support plans, meaning they’ll operate as if they’re your staff.
Advantages of outsourcing web hosting
Outsourced web hosting support is advantageous because it reduces expenses, yet you can leverage a specialized team with expertise, the latest tech, and multilingual proficiency.
Each of these perks is worth considering in detail.
Reduced costs
Establishing an in-house support team involves huge expenses, including hiring, training, and maintaining a whole new set of employees. Outsourcing support eliminates these expenses. You’ll also save on setup costs like equipment and office space.
Expertise and experience
Hosting support companies have staff trained in multiple areas of technical assistance. They solve a myriad of issues daily, and their extensive certifications and experience allow them to troubleshoot even the most complex problems.
Access to the latest tools and technology
Outsourced support providers invest in the newest tools and technology, which boosts their performance. Your agency benefits from this improved service without directly paying for expensive hardware and software upgrades.
Multilingual support
If your agency caters to an international audience, outsourced support teams are a lifeline. Most providers have staff who speak a variety of languages, ensuring no client is left behind due to communication barriers.
How Liquid Web eliminates your need for outsourced web hosting support services
As an agency, you can capitalize on several Liquid Web features that ensure you won’t worry about finding outsourced web hosting support services. Here’s what you can expect.
Priority 24/7/365 support
At Liquid Web, you’re not just another ticket in the queue. We prioritize your concerns and those of your clients. Your clients can expect fast response and resolution times regardless of the issue they are facing.
What’s more, our help desk support is available 24/7/365, ensuring that assistance is available whenever your clients need it.
The priority support and constant availability will bolster your clients’ confidence in you and your services.
Highly skilled support team
Expertise is at the heart of all of Liquid Web’s operations, and that includes web hosting support services.
Our team is comprised of more than 250 technicians who are certified in Microsoft, Juniper, Red Hat Linux, and Cisco. New support team members undergo rigorous training, clocking over 300 hours of coaching within their first year alone.
When your clients call us, they don’t receive just a response. They get an informed, expert solution.
Multiple customer support options
Every client is unique, and so is their preferred mode of communication. Understanding this, Liquid Web goes the extra mile to offer a variety of support avenues, including email, ticket, and live chat support.
The diversity of communication methods ensures your clients get assistance via the most comfortable and efficient support solution for them. This translates to maximum customer satisfaction.
Benefits of Liquid Web hosting
Besides exceptional support, here are the other features your clients will pay top dollar and thank you for:
Tailored solutions
Liquid Web offers a variety of solutions tailored to the specific needs of your clients’ businesses.
Since our web hosting ranges from managed WordPress and managed WooCommerce plans to VPS hosting and dedicated server hosting, your clients will find something that fits their goals.
Scalability
Every business owner wants growth, and with growth comes increased demands.
LiquidWeb’s hosting solutions are designed to scale seamlessly so, as your clients’ businesses expand, their hosting environment handles the increased load without a hitch.
For example, both the VMware Private Cloud and server cluster hosting plans allow for seamless, on-demand horizontal scaling.
Robust security
Liquid Web fortifies your clients’ digital assets, providing you and them with peace of mind.
For security features, here are a few to look forward to:
- Integrated firewalls
- Malware scanning
- DDoS protection
- SSL
- Periodic security audits
- Automatic backups
Proactive management
Rather than waiting for issues to arise, Liquid Web stays a step ahead. Around the clock, we have level three technicians working at data centers, plus a dedicated team surveilling your clients’ networks, servers, and platforms.
Our goal is to identify and preemptively resolve potential issues, working toward a stress-free hosting experience for your clients. This level of proactivity goes far beyond outsourced web hosting support.
Attractive partner program
Enjoy the wide array of benefits when you become a Liquid Web partner. Straight off the bat, you’ll get your own account manager and earn commissions that scale up to 20%. Plus, you’ll have access to the industry’s most comprehensive hosting product portfolio.
Next steps
Becoming a Liquid Web partner means you enjoy the benefits you’d get from outsourced web hosting, plus more, right out of the box.
With us, your clients receive top-notch web hosting support whenever they need it, via their preferred channel. This frees you to focus on growing your agency.
When you’re ready for this transformative journey, sign up to become a Liquid Web partner.