Nexcess is now part of Liquid Web

Nexcess is now part of Liquid Web: A unified experience for you

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News Nexcess

For more than two decades, Nexcess has been at the forefront of managed application hosting, trusted by thousands of businesses for reliable performance, hands-on support, and unmatched expertise. 

Since Nexcess joined the Liquid Web family in 2019, we’ve worked behind the scenes as one team, combining our strengths, aligning our values, and striving to give you the best possible hosting experience.

Today, we’re making things official and taking the next step in that journey. 

All Nexcess products and its portal are now part of the Liquid Web website.

What’s changing

  • What’s changing: The Nexcess website is going away.  You’ll now find everything Nexcess on the Liquid Web website.
  • What’s not changing: Everything you rely on — your portal experience, your hosting, support, tools, billing, login, and pricing — remains completely unaffected.

Simplified experience

With everything in one place, you get seamless access to an expanded portfolio of products, services and a single support path.

What you can expect moving forward

Here’s what this transition looks like for you:

Your account and login stay the same

You can continue to access your dashboard at my.nexcess.net. Soon, through Liquid Web’s login drop-down menu, we’ll have a Nexcess login option.

No disruptions to service

Your hosting environment, performance, uptime, and billing remain exactly as they are today.

Same terms, same protections

Your contracts, privacy policies, and service terms are unchanged.

In short, it’s business as usual, only better.

We’re with you every step of the way

We understand that change, even a positive one, can come with questions. 

We’re here, we’re listening, and we’re committed to making this transition as smooth as possible.

You can always reach us through your usual support channels or browse the FAQ below for quick answers.

From all of us here at Liquid Web, thank you for your trust. We’re proud to continue this journey with you now as one united brand.

Nexcess customer FAQs

Yes. You can continue to use your my.nexcess.net login credentials as usual. Your current account and login remain unchanged, and you can continue adding services and plans as you always have.

Click the login button in the top right of your screen. You will have the option to log in to Nexcess or Liquid Web. Choose my.nexcess.net to log into the Nexcess portal. 

Nexcess support articles will be housed in the Liquid Web help docs repository. That means you can search for what you need, or use AskDocs to get immediate answers.

Nexcess support FAQ

Yes. You’ll continue to reach the same support teams you always have, through chat, ticket, and email channels. Find relevant contact information here

You can continue to use your usual Nexcess support channels, or you can start a live chat on the Liquid Web website. You’ll continue receiving the same 24/7 expert support you’ve always had. Support hours, SLAs, and response times will remain exactly the same.

The nexcess.net domain has been migrated to liquidweb.com. Please use liquidweb.com moving forward.

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