Liquid Web vs Softlayer (IBM Cloud)
Considering Liquid Web vs Softlayer?
It can be tempting to think that the most well-known technology brands provide the best possible solutions for all customers, but that is not always true particularly for businesses in the SMB segment. One of those most well-known brands in the infrastructure space? IBM. As the saying goes, “no one ever got fired for buying Big Blue.” IBMs customer-facing infrastructure business, Softlayer, has built a nice reputation on the back of the IBM brand.
When it comes to performance and support, however, the truth is much different than perception. Softlayer’s free support is available exclusively through a public support forum, with pre-pay and pay-as-you go options for assistance via phone and chat. Even at Softlayer’s highest rate for premium support, only the most critical issues can expect to receive a response in 15 minutes. At Liquid Web, our expert support is available 24/7/365 via phone, chat, and email, with a 59-Second Initial Response Guarantee by phone or chat. Not only can you always reach us in under a minute, but you’ll never pay extra for support — it’s included for all managed hosting customers.
Furthermore, Softlayer charges additional fees for performance optimization and server management, and only offers limited remedy in the event of downtime. While Softlayer does offer a 100% uptime SLA and inarguably provides excellent technology for clients, when it comes to service and support, the scales are undoubtedly tipped in Liquid Web’s favor.
At Liquid Web, we’ve spent more than two decades providing not only cutting-edge hosting solutions but also class-leading support and service. From fully managing your infrastructure, to our 100% uptime guarantee, from up to 1000% downtime credits to proactive monitoring, we offer complete hosting solutions for individuals and organizations that demand the best infrastructure.
Liquid Web vs Softlayer (IBM Cloud)
|Full Server Stack Support|
|24/7/365 Support Included||Yes, but Pay-As-Needed for Phone & Chat|
|Support Request SLA||59 Seconds or Less for Phone or Chat; 59 minutes for Email||Second Ring for Phone; 20 Minutes for Tickets|
|Included Outgoing Bandwidth||5 TB||5 TB|
|100% Network Uptime Guarantee|
|100% Power Uptime Guarantee|
|SLA Remedy||1000%||5% per 30 Continuous Minutes of Outage|
|Predictable Billing||Yes, Monthly||No, Priced Per Use|
|Backups Included||For an Additional Fee|
Nobody Includes More Than Liquid Web
We provide full management for one of the world’s most popular CDNs, and full support when your site is added through our interface. CloudFlare will not only speed up your site, but also provide a further boost to security.
Local backups are always included at no extra charge. For an extra layer of backup protection, you can add our Acronis Cyber Backups, off-server backups especially made for our Dedicated Server Hosting and VMware Private Cloud product lineup.
Security is paramount, which is why we include Server Secure with every Fully Managed server. Your server will be protected by a range of proprietary security enhancements to block unwanted access and keep your data secure.
DDoS Attack Protection
We provide free basic protection from small volumetric DDoS attacks with every server on our network; it’s always on and ready to go. For larger and more sophisticated attacks, comprehensive protection and mitigation is available.
The World’s Most-Loved Hosting Company
“Liquid Web is always there for their customers. They are caring, thoughtful, helpful and treat you with so much respect. The help they give is phenomenal. Nothing compares to the wonderful caring company know as Liquid Web.”
“Excellent service with timely support. I love all the staff at LW and have been a client for many, many years. I highly recommend Liquid Web”
Backed By The Most Helpful Humans in Hosting and the Best Guarantees in the Industry
24/7 Support from The Most Helpful Humans in Hosting
It’s easy to say you have the best support, but we have the numbers to back it up. Our Support ranks No. 1 in customer satisfaction.
59 Second Initial Response Guarantee: Phone and Chat
We’re committed to answering your call or connecting to your LiveChat within 59 seconds.
59 Minute Initial Response Guarantee: Email
HelpDesk tickets receive an initial response via email within 59 minutes, guaranteed.
100% Network Uptime Guarantee
All major routing devices within our network will be reachable from the global Internet 100% of the time.
100% Power Uptime Guarantee
By owning — not leasing — our infrastructure, we can guarantee that power to your rack will always be online.
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