Considering Web Hosting from GoDaddy?
You’ve no doubt seen at least a few of GoDaddy’s ubiquitous ads. In fact, before you ever visit GoDaddy’s website, you probably at least know that they’re famous for their low, low prices. It’s a great pitch, and anyone in need of a basic web site whose expectations for service are in line with the price they’re paying may find GoDaddy an excellent option. Anyone else, however, may want to check the fine print first.
For instance, GoDaddy advertises 24/7 support with every plan. What they don’t advertise is that their definition of “support” is largely limited to account management. Help setting up your server, migrating your site, setting up backups — even auditing disk space usage — are all considered “Expert Services” and charged at a premium rate. Likewise, if you need help fast, you’re probably out of luck.
The truth is, if you ever need help with any of the sorts of issues web hosting customers typically call in about, your $5 shared hosting plan may quickly end up costing you more than you’d pay for a fully managed VPS or Dedicated Server elsewhere. Case in point: An especially common support request is for a PHP upgrade, module installation, or settings adjustment. A Managed Hosting provider will typically do that for you on the phone, while you wait — for free. At GoDaddy, a PHP upgrade to the latest version costs $79, and can take three days to complete. If you need to adjust settings (such as the memory limit, or maximum upload size), that’s another $79 and another three days.
It does add up quickly, but as you already know: You get what you pay for.
Nobody Includes More Than Liquid Web
We provide full management for one of the world’s most popular CDNs, and full support when your site is added through our interface. CloudFlare will not only speed up your site, but also provide a further boost to security.
Local backups are always included at no extra charge. For an extra layer of backup protection, you can add our Guardian backup system, which uses replication, synchronization, and point-in-time snapshots.
Security is paramount, which is why we include ServerSecure™ with every Fully Managed server. Your server will be protected by a range of proprietary security enhancements to block unwanted access and keep your data secure.
DDoS Attack Protection
We provide free basic protection from small volumetric DDoS attacks with every server on our network; it’s always on and ready to go. For larger and more sophisticated attacks, comprehensive protection and mitigation is available.
The World’s Most-Loved Hosting Company
“I am writing to say how FANTASTIC the service is that I have received from Liquid Web since transferring over from Easyspace. Not only was the sales process well above standard (usually is with any company, as they want your business), but the Support Service is EXCEPTIONAL. All of the team, and I have contacted them many times, have been highly efficient, friendly and above all, not treated me like an imbecile when I have asked a technical question.”
“Thanks for the amazing support I have always gotten since day 1, And it’s been 5 years”
Backed By World-Renowned Heroic Support®
and the Best Guarantees in the Industry
24/7 Heroic Support®
It’s easy to say you have the best support, but we have the numbers to back it up. Our Heroic Support® ranks No. 1 in customer satisfaction.
59 Second Initial Response Guarantee: Phone and Chat
We’re committed to answering your call or connecting to your LiveChat within 59 seconds.
30 Minute Initial Response Guarantee: Email
HelpDesk tickets receive an initial response via email within 30 minutes, guaranteed.
100% Network Uptime Guarantee
All major routing devices within our network will be reachable from the global Internet 100% of the time.
100% Power Uptime Guarantee
By owning — not leasing — our infrastructure, we can guarantee that power to your rack will always be online.
30 Minute Hardware Replacement Guarantee
Any hardware exhibiting a fault will be replaced within 30 minutes of identifying the problem.