Liquid Web vs. GoDaddy

Considering Web Hosting from GoDaddy?

Considering GoDaddy? Check out Liquid Web!You’ve no doubt seen at least a few of GoDaddy’s ubiquitous ads. In fact, before you ever visit GoDaddy’s website, you probably at least know that they’re famous for their low, low prices. It’s a great pitch, and anyone in need of a basic web site whose expectations for service are in line with the price they’re paying may find GoDaddy an excellent option. Anyone else, however, may want to check the fine print first.

For instance, GoDaddy advertises 24/7 support with every plan. What they don’t advertise is that their definition of “support” is largely limited to account management. Help setting up your server, migrating your site, setting up backups — even auditing disk space usage — are all considered “Expert Services” and charged at a premium rate. Likewise, if you need help fast, you’re probably out of luck.

The truth is, if you ever need help with any of the sorts of issues web hosting customers typically call in about, your $5 shared hosting plan may quickly end up costing you more than you’d pay for a fully managed VPS or Dedicated Server elsewhere. Case in point: An especially common support request is for a PHP upgrade, module installation, or settings adjustment. A Managed Hosting provider will typically do that for you on the phone, while you wait — for free. At GoDaddy, a PHP upgrade to the latest version costs $79, and can take three days to complete. If you need to adjust settings (such as the memory limit, or maximum upload size), that’s another $79 and another three days.

It does add up quickly, but as you already know: You get what you pay for.

Liquid Web vs. GoDaddy:
VPS, Dedicated, and Cloud Web Hosting

Liquid Web is the world’s most loved hosting company for a reason. High-profile ads and high-visibility sponsorships can boost a company’s brand recognition, but only up to a point; we’ve chosen to build our reputation through hard work and by providing industry-leading web hosting with best-in-class hardware. See for yourself how Liquid Web compares to GoDaddy:


 

Liquid Web Logo

godaddylogo

Free 24/7/365 Access to Qualified Support for Any Question or Issue Yes No
Free “Getting Started” Assistance Yes No
Free Server Setup Yes No
Free Optimization of PHP, Apache, and MySQL Yes No
Free Setup of Backups, FTP, and Email Accounts Yes No
Free Server Account Backup Restorations Yes No
Free PHP Module Installation and Version Upgrades Yes No
Free Security Scans and Analysis Yes No
Free Disk Usage Analysis Yes No
Free Firewall Setup and Modification Yes No
Free Help with Email Spam Yes No
Wholly-Owned Data Centers for Security (No One Else Ever Has Access to Your Server) Yes No

Nobody Includes More Than Liquid Web

Every Fully Managed server at Liquid Web is engineered for peace of mind, with a full suite of performance, reliability, and security solutions included at no extra charge.

CloudFlare® CDN

CloudFlare CDN includedWe provide full management for one of the world’s most popular CDNs, and full support when your site is added through our interface. CloudFlare will not only speed up your site, but also provide a further boost to security.

Built-in Backups

Built-in backupsLocal backups are always included at no extra charge. For an extra layer of backup protection, you can add our Guardian backup system, which uses replication, synchronization, and point-in-time snapshots.

Enhanced Security

Enhanced Security includedSecurity is paramount, which is why we include ServerSecure™ with every Fully Managed server. Your server will be protected by a range of proprietary security enhancements to block unwanted access and keep your data secure.

DDoS Attack Protection

DDoS Attack ProtectionWe provide free basic protection from small volumetric DDoS attacks with every server on our network; it’s always on and ready to go. For larger and more sophisticated attacks, comprehensive protection and mitigation is available.

The World’s Most-Loved Hosting Company

Nobody delights customers more than Liquid Web. Our Net Promoter Score (NPS® ) of 74 puts us among the world’s most loved brands — and makes us No. 1 in the hosting industry. What makes us special? Our customers say it best:
I am writing to say how FANTASTIC the service is that I have received from Liquid Web since transferring over from Easyspace. Not only was the sales process well above standard (usually is with any company, as they want your business), but the Support Service is EXCEPTIONAL. All of the team, and I have contacted them many times, have been highly efficient, friendly and above all, not treated me like an imbecile when I have asked a technical question.”
— Kevin Daniels

Thanks for the amazing support I have always gotten since day 1, And it’s been 5 years”
— Raza Khan

Backed By World-Renowned Heroic Support®
and the Best Guarantees in the Industry

Liquid Web has more than 500 experienced administrators, engineers, and technicians — a third of them fully certified by Red Hat or Cisco — on-site and available to assist with any issue 24 hours a day, 7 days a week, 365 days per year. You’ll also find that our SLAs are the best in the industry: Initial Response Guarantees of 59 seconds or less by phone or LiveChat and 30 minutes or less by email. Should we ever fail to miss the mark on any of our guarantees, we’ll credit you 1,000% of the time we missed it by.
Heroic Promise
24/7 Heroic Support®
It’s easy to say you have the best support, but we have the numbers to back it up. Our Heroic Support® ranks No. 1 in customer satisfaction.
59-second Phone and Chat Initial Response Guarantee
59 Second Initial Response Guarantee: Phone and Chat
We’re committed to answering your call or connecting to your LiveChat within 59 seconds.
30 Minute Email Initial Response Guarantee
30 Minute Initial Response Guarantee: Email
HelpDesk tickets receive an initial response via email within 30 minutes, guaranteed.
100 Percent Network Uptime Guarantee
100% Network Uptime Guarantee
All major routing devices within our network will be reachable from the global Internet 100% of the time.
100 Percent Power Uptime Guarantee
100% Power Uptime Guarantee
By owning — not leasing — our infrastructure, we can guarantee that power to your rack will always be online.
30 Minute Hardware Replacement Guarantee
30 Minute Hardware Replacement Guarantee
Any hardware exhibiting a fault will be replaced within 30 minutes of identifying the problem.