Liquid Web vs. Amazon Web Services

Posted on by Liquid Web | Updated:

Industry Insights

Considering an Amazon Web Services Cloud Server?

Considering AWS? Check out Liquid Web!Amazon Web Services’ pay-per-minute and pay-per-region pricing structure for each server, service, and resource used has helped dozens of billion-dollar, multinational corporations serve bandwidth-intensive content to a constantly fluctuating user base. Companies such as Netflix, Spotify, and (until recently) Dropbox may be well-served by that model, but it doesn’t necessarily compute for everyone.

The truth is, anyone in search of a predictable monthly bill to complement their cloud hosting solution may have little choice but to look elsewhere. Likewise, any business without an in-house team of server administrators on 24-hour call or, indeed, one that expects some reasonable level of support to be included in their hosting plan, will be hard-pressed to find it at Amazon.

Fortunately, Liquid Web’s scalable cloud hosting solutions not only include transparent pricing and predictable billing, but they also come with 24/7/365 Heroic Support®. And Liquid Web boasts a few other numbers you may be interested in: Independent, third-party testing of our servers by Cloud Spectator shows that we dramatically outperform Amazon — on every single benchmark test they ran.

As it turns out, the only Amazon feature you won’t find at Liquid Web is the one we’re pretty confident you’re not going to miss: sticker shock.

Liquid Web vs. Amazon Web Services:
Cloud Servers

Liquid Web didn’t become the world’s most loved hosting company overnight — or on its own. For more than 19 years, we’ve delighted our customers by providing industry-leading web hosting solutions built on best-in-class hardware and verified by independent testing to consistently outperform competitors. We’ve also worked hard to exceed their expectations for service and support at every turn, and our customers have been quick to spread the word. We provide competitive pricing that’s completely transparent — and predictable — and we include free, unlimited access to industry-leading 24/7/365 Heroic Support® with every managed server we sell. And, of course, our cloud solutions incorporate one-click scalability and a rich API for full programmatic access. See for yourself how Liquid Web compares to AWS:

awslogo

Fully ManagedYesNo
Full Server Stack Support IncludedYesNo
24/7/365 Support IncludedYesNo
Support Request SLAInitial Response Guarantees of
59 Seconds or Less
for calls and chats, and
30 Minutes or Less
via email		12-24 Hours
(During Business Hours)
on Developer Tier
Includes cPanel/WHM/PleskYesNo
Performance OptimizationYesNo
Service MonitoringYesNo
Proactive MonitoringYesNo
Included Outgoing Bandwidth5 TB1 GB per Region
100% Network Uptime GuaranteeYesNo
100% Power Uptime GuaranteeYesNo
1,000% SLA RemedyYesNo
Predictable BillingYesNo

Nobody Includes More Than Liquid Web

Every Fully Managed Dedicated and Virtual Private Server at Liquid Web is engineered for peace of mind, with a full suite of performance, reliability, and security solutions included at no extra charge.

CloudFlare® CDN

CloudFlare CDN includedWe provide full management for one of the world’s most popular CDNs, and full support when your site is added to CloudFlare through our interface. CloudFlare will not only speed up your site, but also provide a further boost to security.

Built-in Backups

Built-in backupsLocal backups are always included at no extra charge. For an extra layer of backup protection, you can add our Guardian backup system, which uses replication, synchronization, and point-in-time snapshots.

Enhanced Security

Enhanced Security includedSecurity is paramount, which is why we include ServerSecure™ with every Fully Managed server. Your server will be protected by a range of proprietary security enhancements to block unwanted access and keep your data secure.

DDoS Attack Protection

DDoS Attack ProtectionWe provide free basic protection from small volumetric DDoS attacks with every server on our network. Best of all, it’s always on and ready to go. For larger and more sophisticated attacks, comprehensive protection and mitigation is available.

The World’s Most-Loved Hosting Company

Nobody delights customers more than Liquid Web. Our Net Promoter Score (NPS® ) of 74 puts us among the world’s most loved brands — and makes us No. 1 in the hosting industry. What makes us special? Our customers say it best:
Customer Quote

“Without exception, every time I’ve asked for help, Liquid Web’s staff has been overwhelmingly helpful and professional. I’ve never once heard ‘that’s not our job’ — even when I’ve asked for best-effort assistance to install some quirky 15-year-old PDF editing package.”

— Canton Becker
Customer Quote

“I want to say thank you, thank you for the excellent service Liquidweb.com provides. Since Ocala Post, (ocalapost.com) a subsidiary of Jaguar Media Holdings, LLC., switched to Liquidweb, my business has run more smoothly. There has not been one issue that LW has not been able to solve or help me with. I personally appreciate everything LW’s employees do and their professionalism.”

— Byron Durning

Backed By World-Renowned Heroic Support®
and the Best Guarantees in the Industry

Liquid Web has more than 500 experienced administrators, engineers, and technicians — a third of them fully certified by Red Hat or Cisco — on-site and available to assist with any issue 24 hours a day, 7 days a week, 365 days per year. You’ll also find that our SLAs are the best in the industry: Initial Response Guarantees of 59 seconds or less by phone or LiveChat and 30 minutes or less by email. Should we ever fail to miss the mark on any of our guarantees, we’ll credit you 1,000% of the time we missed it by.
Heroic Promise
24/7 Heroic Support®
It’s easy to say you have the best support, but we have the numbers to back it up. Our Heroic Support® ranks No. 1 in customer satisfaction.
59-second Phone and Chat Initial Response Guarantee
59 Second Initial Response Guarantee: Phone and Chat
We’re committed to answering your call or connecting to your LiveChat within 59 seconds.
30 Minute Email Initial Response Guarantee
30 Minute Initial Response Guarantee: Email
HelpDesk tickets receive an initial response via email within 30 minutes, guaranteed.
100 Percent Network Uptime Guarantee
100% Network Uptime Guarantee
All major routing devices within our network will be reachable from the global Internet 100% of the time.
100 Percent Power Uptime Guarantee
100% Power Uptime Guarantee
By owning — not leasing — our infrastructure, we can guarantee that power to your rack will always be online.
30 Minute Hardware Replacement Guarantee
30 Minute Hardware Replacement Guarantee
Any hardware exhibiting a fault will be replaced within 30 minutes of identifying the problem.

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