How to Close the Sale Before the Sales Call Even Begins

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When I quit my full-time job as a designer, I had a huge mortgage to pay and a baby on the way, and I needed clients fast. This was before the days of dribble, portfolio sites, business blogging, and social media, so that meant meticulously mounting my work on 16×20” black matte boards and hauling them around with me in a fancy case as I traveled from agency to agency pitching my work and doing what I call the “dog and pony show” in an effort to persuade others to hire me.

It was exhausting, frustrating, and demeaning. The effort it took to convince an indifferent decision-maker of my worth was arduous and sitting in a waiting area with other freelancers I was competing against was disheartening.

Thankfully the work came and in my first full year of business, I earned well over six figures and over the next few years, as I learned more about running a business, marketing myself, and closing sales, I decided that I hated the dog and pony show.

I knew there had to be a better way. So, I took a step back to evaluate my message, assess how I was showing up in the marketplace, and clarify who I wanted to work with. Then I changed my entire approach to branding, marketing, and sales to become the only choice in the eyes of my ideal clients and not just another choice.


Liquid Web - Agency Business Growth

Today, by the time a legitimate prospect completes my agency’s inquiry form, they have already decided that Bourn Creative is the best choice and that they want to work with us. We don’t have to do anything to convince the prospect of our value and worth. Instead, our inquiry form follow up and adds value, affirms their decision to reach out, and practically seals the deal, and the sales call becomes about making sure both parties like each other, confirming the project is a good fit and discussing next steps to start the project—not about convincing the prospect I am worthy of their investment.

Liquid Web - Sales call is about making sure the project is a good fit

Closing The Sale Before The Sales Call

Positioning your WordPress agency as the only choice in your niche and not just another choice requires you to implement four critical tactics:

  1. Be a visible, approachable, undeniable authority
  2. Help facilitate a buying decision
  3. Present the logical next step
  4. Affirm the prospect’s decision

Be a visible, approachable, undeniable authority

To be considered as an authority, others need to recognize, understand, and experience your knowledge and skills. Do this by:

  • Demonstrating your expertise and knowledge through blog posts, whitepapers, ebooks, and videos that deliver solutions to your prospects problems and challenges
  • Posting on social media platforms your ideal clients are active on, sharing tips, tools, information, and resources
  • Speaking on podcasts, webinars, and radio shows, as well as live events and conferences
  • Answering questions in forums, online communities, and groups

Liquid Web - Be a visible, approachable, undeniable authority

 Help facilitate a buying decision

To move a prospect to action, you need to provide the critical information needed for them to make a buying decision. At the most basic level, this process often referred to as the buyer’s journey, has three steps:

1. Awareness: an understanding that there is a problem and looking for a solution.
During the awareness stage, you must deliver content that helps the buyer get to know you. Help them discover what you do, how you can help, who you serve, and why you’re the best choice.

2. Consideration: the contemplation of options and narrowing of choices.
During the consideration stage, you must deliver content that helps the buyer figure out if they like you. Help them determine if they like your work, what you have to say, your perspective, and how you present yourself.

3. Decision: the confirmation of choice.
During the decision stage, you must deliver content that helps the buyer conclude that you are trustworthy and the right choice. Help them verify that you are the credible expert you claim to be, that you have successfully helped others before them, and that you have the capability to solve their problem.


Liquid Web - Help your customers find their solution

Present the logical next step

To this point, your website content and marketing content has helped the prospect identify themselves as an ideal client, and get to know you, like you, and trust you, effectively cementing your reputation as an industry authority.

Now it’s all about guiding the prospect to a conversion—the next logical step. Invite the prospect to contact you about their project through a lead inquiry form on your website or to reach out directly by phone or email. Make it as easy as possible for them to take action.


Liquid Web - Present the logical next step


Affirm the prospect’s decision

Once a prospect has completed and submitted your project inquiry form, they are a hot lead and the sale is yours to lose. To seal the deal and practically close the sale before you even host a sales call, follow up with the prospect right away.

Create a series of canned emails, an introduction packet, or set up an email autoresponder or follow up sequence to:

  • Thank the prospect for the opportunity to discuss their project and explore the possibility of working together
  • Share more information about your process and what they can expect if you work together
  • Provide valuable tips and education to get them thinking more strategically about their website and consider items they may have not even thought of yet (this can also them better prepare for your sales call)

Investing in the creation of a new project inquiry follow up system demonstrates your professionalism and solidifies your position as an industry authority in the eyes of your prospect. It also adds unexpected value to for your prospect which will basically make the prospect fall in love with you and see you as the obvious only choice.


Liquid Web - ensure prospects see you as the best choice

 Sales-Free Sales Call

In Profitable Project Plan, my client management course for designers and developers, I teach the framework for a Sales-Free Sales Call. It walks step-by-step through an entire sales call, covering what to ask, what to say, and in what order to say it, as well as how to host the call without being salesy and pushing your services.

While the Sales-Free Sales Call Framework is highly successful in closing new sales on its own, the entire sales call process becomes practically effortless when the prospect comes to the call enamored with you and ready to buy. In this case, the sales call is no longer about sales, but about connecting with the prospect, making sure you will enjoy working together, confirming the project is a great fit, and discussing the next steps to get started.

If you have ever struggled with or dreaded hosting sales, or you simply want to be able to close more sales with confidence and ease, all you need to do is adjust your website and marketing content strategy to:

  1. Be a visible, approachable, undeniable authority
  2. Help facilitate a buying decision
  3. Present the logical next step
  4. Affirm the prospect’s decision

With this approach, you’ll go from another choice to the only choice in no time.

Once you are able to close the sale before the sales call begins, make sure that you are able to Understand Your Worth – How to Calculate a Minimum Hourly Rate for WordPress Projects. Read the next blog article to learn best tips on how to calculate what your minimum hourly rate should be. And don’t forget to follow us on Twitter to stay up to date with our latest WordPress content.
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