KB Weekly Wrap-Up 11-21-14

Knowledge Base Weekly Wrap-Up 11-21-14
Our Knowledge Base not only includes helpful how to articles, but also solves many of the common errors you might encounter while troubleshooting your server. In this edition of the KB Weekly Wrap-Up we’ve solved two errors you might encounter when attempting to connect to a vsftpd server. You can also learn how to resize a Liquid Web Storm Server and how to install phpMyAdmin and vsftpd on Fedora 20.

Don’t see what you need to know? Contact our Heroic Support® team and we’ll help! If you’d like to request a specific article for our Knowledge Base, let us know at support@liquidweb.com.

New Responsive Website Focuses on Transparency

Liquid Web Website Boasts Responsive Design
As a part of our ongoing efforts to improve customer experience at Liquid Web, we’re thrilled to announce the launch of our new website! The new LiquidWeb.com boasts a number of features designed to improve the site’s overall usability, organization, speed, and clarity. Not only have we refined and modernized the content and design, but the new site also emphasizes our dedication to transparency in our Heroic Support®.

Our site redesign was done with our customers in mind, with the goal to improve the overall experience when they visit the site and present to them an honest and transparent representation of Liquid Web. With this in mind, we added monthly support statistics front and center on our home page detailing how quickly we answered our customers’ questions via phone, LiveChat, and email. Our Marketing Director, Jason Grasshoff, explains why these statistics were so important to include on the redesigned website.

“A primary goal of ours was to ensure the site is representative of our company’s identity,” Grasshoff said. “When Liquid Web is brought up in the hosting community, often the first thing people talk about is the speed and availability of our support. Since our Heroic Support team provides that excellent experience, they’re the true star behind our brand. With this and our commitment to transparency in mind, we’ve put them front and center on the new site, by including regularly updated support stats directly on the landing page.”
Transparently Displaying Our Heroic Support Statistics
We’ve included a number of additional changes to that improve the site’s usability – and make our customers’ lives easier. The inspiration for these changes is our Heroic Promise, which starts the moment a customer visits our website. We want to ensure that all the information a customer is looking for is easily accessible and clearly explained. With this redesign, we’ve made improvements to everything from the site navigation to the purchasing process, including:

  • Reorganized Site Navigation
    Our revised site navigation puts all the most important pages right up front, and makes it easy for our customers to browse the site and quickly find what they need.
  • Speed & Efficiency
    We know how valuable our customers’ time is, so we’ve enhanced the site to decrease our page load times, allowing customers to find exactly what they need in less time.
  • Simplified Ordering Process
    We’ve eliminated unnecessary content and clutter from our shopping cart, making the ordering process even easier for customers.
  • Modern Site Design
    Our new site design is clean and modern, eliminating distractions and allowing customers to focus on the important part of our website, the content.
  • Responsive Design
    Our customers access our website from many different devices, so we made sure to create a responsive website that would not only look beautiful, but also function beautifully on all screen sizes and resolutions.
  • Updated Content and New Media
    In addition to small content revisions throughout the site, we have also included new media, including new diagrams and our “In 60 Seconds” video series to help our customers further understand our products.
  • New Photography
    We’re proud of our Heroic Support staff and make a point to use real Liquid Web employees on our website, rather than stock photography. Every photo you see is taken within our data centers and many of them showcase the actual Heroes helping customers every day.

Our new website is a reflection of our customers’ needs. Every new feature was designed with the goal of educating our customers and helping them purchase and set up their hosting environments even faster. Improving the customer experience is always our top priority and we’ll continue to find new ways, like our redesigned website, to go above and beyond in every way possible.

Have you checked out our new website? Let us know what you think!

Private Cloud in 60 Seconds

“Cloud hosting” is a term that has been used so often in the news that its original meaning has become lost amidst all the clutter. In this edition of “60 Seconds with Liquid Web,” J. Mays clears up the clutter with a simple definition, and describes the many benefits of one particular type of cloud hosting, the “Private Cloud.”

Video Transcription:

Before we get to private cloud, lets first take a quick look at general “cloud hosting”.

Cloud hosting enables you to: create servers quickly, resize them as you need, clone and scale-out identical copies, and then move those servers around!

Convenient, right? Well, keep in mind that in a general cloud environment, you’re not alone. You’re hosted on hardware with other cloud servers. Those other cloud servers can sometimes be a bit toooo noisy … and no one needs noisy neighbors!

Avoid the neighbor issues by moving to the private cloud, where you’ll have the entire physical server to yourself, plus all of those useful cloud features.

With a private cloud you’ll be able divide the server up as you see fit… with granular control of server resources such as: CPU Cores, RAM, and Disk Space.

Of course this is great for developers, businesses, and definitely resellers. Avoid Noisy Neighbors, and Choose Your Resources, and Design Your Own Private Cloud.

For more information visit our private cloud page at liquidweb.com/privatecloud. My name is J., thanks for watching, and that’s private cloud in 60 seconds.

If you have any ideas for our “60 Seconds with Liquid Web” series, let us know in the comments below!

Firewalls In 60 Seconds

Are your servers safe from malicious traffic? Firewalls can help prevent unsafe traffic from ever reaching your server and are crucial for protecting your hosting environment. In this edition of “60 Seconds with Liquid Web,” J. Mays explains how this technology will keep your servers safe.

Video Transcription:

A firewall, is a security device; it filters traffic, has a customizable set of rules, and protects your data.

Potentially malicious behavior, coming in like wrecking ball toward your servers, is stopped by your firewall.

At Liquid Web, we deploy two types of firewalls, both of which have that same essential function: preventing evil-doers access.

With dedicated servers, we use a physical Cisco firewall. That means you can consolidate security for your entire hosting environment into a managed device

For Storm Cloud Servers, we use a cloud-enabled firewall. Each of these firewalls are individually manageable.

In either case, firewalls are necessary for securing your hosting environment against unauthorized third-party access.

Shut the Door on Evil-Doers
Prevent Unauthorized Access
and Stop (Those) Wrecking Balls of Malicious Traffic

For more information visit our firewall page at liquidweb.com/firewall. My name is J., thanks for watching, and that’s firewalls in 60 seconds.
If you have any ideas for our “60 Seconds with Liquid Web” series, let us know in the comments below!

SAN In 60 Seconds

Where are you saving your business’ important documents? A Storage Area Network, or SAN, centralizes your storage and provides you with unfettered access to your data, all without slowing down your web server. Allowing for easy growth and extra security, a SAN is the smart way to store your data. In this edition of “60 Seconds with Liquid Web”, J. Mays explains how this technology can simplify and streamline your storage habits.

Video Transcription:

A Storage Area Network, or SAN, is a robust dedicated network specifically for data storage.

For example, let’s say you have a popular photography studio for… say… dogs;

As you take more photos you save them across many hard drives, or maybe many web servers, but those are all quickly running out of physical space for additional drives.

The question is, where do you store that growing number of photos? That’s where a storage area network comes in.

With a SAN you can collect all of your photos together and place them in a centralized pool of redundant storage nodes. Those storage nodes are physically separate from your web server. Then, not only would you be able to access your photos from one web server, but multiple web servers as well!

As the popularity of your “photography studio for dogs” grows, scaling up storage space is easy and immediate!

Centralized Storage
Easy Scalability
Much Doge… er… dogs.

For more information visit our SAN page at liquidweb.com/san. My name is J., thanks for watching, and that’s SAN in 60 seconds.
If you have any ideas for our “60 Seconds with Liquid Web” series, let us know in the comments below!

CDN In 60 Seconds

How are you pushing website content out to your customers across the world? A CDN, or Content Delivery Network, can help speed up your content delivery no matter where your customers visit from. CDNs have grown in popularity and now serve more than half of all consumer traffic online. In this edition of “60 Seconds with Liquid Web” J. Mays explains how this technology will help you serve your site visitors faster.

Video Transcription:

A C-D-N, or Content Delivery Network, puts your website content closer to your visitors

That means:

Faster Load Times
Redundant Content
Happier Visitors (Yey! sound effect)

Here’s how it works.

Let’s say you run a popular blog, and you write a post about … say … Grumpy Cat. (Meow!)

That blog is hosted in a data center. Your customers visit from around the world, and they all connect back to that data center.

While this way works fine, and it’s traditional, we can speed things up by shifting that content far and wide.

With CDN, you get access to a global network of servers that host your content physically closer to your visitors.

This means that when your visitors check-out your blog to download that picture of Grumpy Cat, they’re actually downloading it from a CDN node close to them.

Faster Grumpy Cat… happier customers.

For more information visit our CDN page at liquidweb.com/cdn. My name is J., thanks for watching, and that’s CDN in 60 seconds.
If you have any ideas for our “60 Seconds with Liquid Web” series, let us know in the comments below!