Echo Diaz

Throughout Echo's four year stint as a technical support specialist, her passion for breaking down complex concepts had to lead to a career in professional writing. As a former top tier support specialist, she added a distinctive element to her written work that spoke to customer feedback and concerns.Echo occasionally pops her head out from behind her computer to watch her dog energetically run around the yard and unabashedly shovels money into buying tickets to see her favorite musical artists.