Liquid Web respects the privacy of every individual who uses its website. This Privacy Policy describes how Liquid Web collects, uses, maintains, and discloses the information that is collected from you, the user of its website. This Privacy Policy does not cover Liquid Web’s use of information collected through means outside of the use of Liquid Web’s website.

Information Collection

Liquid Web collects “personally identifiable” and “non-personally identifiable” information about you when you access our website, purchase our services, or communicate with us using tools on our website. This information is provided to Liquid Web manually by you or automatically collected through information gathering tools such as cookies and web beacons.

  • “Personally Identifiable Information” is information linked to your identity like your name, email address, physical address, phone number, credit card information, login credentials, and/or other such information that you would provide to register to use Liquid Web’s services.

  • “Non-personally Identifiable Information” is information that does not determine your identity like web server logs, internet protocol (IP) addresses, browser type, or personally identifiable information that has been removed or hidden (e.g. aggregation). Liquid Web does not intentionally collect or maintain, and does not want you to provide, sensitive information such as race or ethnicity, medical condition, or religious beliefs.

Cookies, Beacons, Tags, and Other Tracking Technologies

Liquid Web uses cookies, beacons, tags, and other tracking technologies to enhance your experience with our services. We use third-party services to gather demographic information about you, identify your visits to our website, and personalize your search experience on our website. You can change your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our website. Some of our business partners may use cookies on our site (for example, advertisers), however, we have no access to or control over these cookies. You may also opt out of targeted advertisements by visiting http://www.networkadvertising.org/managing/opt_out.asp, however, opting out of targeted ads will not completely remove you from being targeted as you will continue to receive generic ads.

Surveys and Contests

From time-to-time, Liquid Web may provide you with the opportunity to participate in contests or surveys and, if you choose to participate, we may request that you provide certain personally identifiable information (such as name, shipping address, zip code, age level). Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this personally identifiable information. Your information will be used to notify the winners, award prizes, and monitor or improve our website.

Further, if we use a third party to conduct the surveys and contests, we will not share your personally identifiable information without your prior written notice and choice. The third party will also be prohibited from using your personally identifiable information for any other purpose

Information Use and Disclosure

Liquid Web uses the information it collects about you to provide its services to you and may use your Personally Identifiable Information and Non-personally Identifiable Information:

  • To contact you regarding functionality changes to our services or website.
  • To contact you regarding any agreements or accepted terms that you may have with Liquid Web.
  • To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
  • To provide you with information logs associated with the use of Liquid Web’s services.
  • To collect payment and bill for our services.
  • To respond to any requests from you regarding sales and support.
  • To help personalize searches.
  • To diagnose problems.
  • To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
  • To register your domain and IP address through ARIN (American Registry for Internet Numbers).
  • To comply with law (e.g. subpoena) or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.
  • To carry out other purposes as disclosed to you through the website, or found in terms or an agreement between you and Liquid Web.

Updates to Your Information

You may opt out of any future communications from Liquid Web at any time by emailing us at support@liquidweb.com. If your personally identifiable information is necessary for the provisioning of services you requested, you cannot opt out without terminating your services. We will respond to your request for opt out request within thirty (30) days.

Security

Your personally identifiable information is important and we maintain safeguards to protect its disclosure. Liquid Web uses industry standard Secure Socket Layer (SSL) encryption for your data that is transferred over the internet, and we only share personally identifiable information to employees and third parties who need the information to perform a specific responsibility. Despite its use of encryption, Liquid Web cannot guarantee any method of transmission of information over the internet is 100% secure. Should Liquid Web become aware of an actual breach of your personally identifiable information, we will notify you immediately.

Safe Harbor

Framework as developed by the U.S. Department of Commerce and the European Union and Switzerland, respectively. Liquid Web adheres to the U.S.-EU and U.S.-Swiss Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. In compliance with these Privacy Principles, Liquid Web commits to resolve complaints about privacy and the collection or use of your personally identifiable information. European Union or Swiss citizens with questions or complaints regarding Liquid Web’s Privacy Policy should contact us at:

Liquid Web, LLC Privacy Matters
c/o Liquid Web Inc.
4210 Creyts Road
Lansing, MI 48917 (USA)
Email – privacy@liquidweb.com

In addition, any unresolved privacy complaints under the Safe Harbor Privacy Principles can be referred to the BBB EU Safe Harbor Program. To find out more information and/or file a complaint, visit www.bbb.org/us/safe-harbor-complaints. To learn more about the Safe Harbor Framework, and to view Liquid Web’s certification, visit http://www.export.gov/safeharbor/.

U.S.- EU Safe Harbor Compliance

Children

Our website and/or services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

Changes to Privacy Policy

Liquid Web reserves the right to modify this Privacy Policy at any time. Any updates to the Privacy Policy will be posted here, and if the changes are significant, Liquid Web will notify you by email at least thirty (30) days prior to the implementation of the changes. If you object to the changes, email us at privacy@liquidweb.com and we will delete your information from our records. Your continued use of Liquid Web’s website and/or services covered under this Privacy Policy after the effective date of the changes constitutes acceptance and agreement to the terms of the updated Privacy Policy.

Contact Us

If you have any questions or concerns over this Privacy Policy, or misuse of your personally identifiable information, please contact us at:

Liquid Web, LLC Privacy Matters
c/o Liquid Web Inc.
4210 Creyts Road
Lansing, MI 48917 (USA)
Email – privacy@liquidweb.com