Complaints and Community Guidelines

Website and Content Complaints

Liquid Web is a hosting provider and provides hosting services to a range of companies. From time to time, we receive complaints about content hosted on our customers’ website(s) or networks. As sometimes happens in today’s world, there can be differing perspectives on content within the hosted sites of our customers. As a hosting provider, Liquid Web is often in the middle.

We take complaints very seriously and do our best to resolve all complaints in a timely matter. Content complaints from specific websites should be made directly to the website owner. If you believe a website that Liquid Web hosts violates our Terms of Service (ToS), you can submit a form to our Abuse team to be evaluated.

Occasionally, the views expressed on sites owned by our customers do not align with the diversity of our Liquid Web Culture. Although we may not be fond of some content, we do believe in freedom of expression and respect our obligations to the Terms of Services that we have established with our customers. Our security and legal teams review each complaint, take a number of factors into consideration when evaluating whether a site violates our policies and, guided by our TOS, take actions as necessary. You can be assured that when we have compelling evidence of TOS violations, we take swift action.

Community Guidelines

We enjoy receiving comments from the community on all of our social platforms. We strive to create a supportive, conversational, and respectful community. However, to ensure that our social media accounts are providing quality, respectful and valuable content, we do monitor (and enforce) the right to delete, report or block any users that do not participate to our friendly standards.

If you wish to participate in our community, please respect the audience. Please refrain from making racial slurs, personal insults or attacks, or using obscene language toward Liquid Web or another community member. Our goal is to create an open and respectful community so please refrain from objectionable topics such as religion or politics. We appreciate your interest in participating and look forward to your conversations.

We enjoy having YOU in our community.

The Liquid Web Team