Keeping your site online is our top priority. To prove it, we have created a set of Liquid Web policies that define our contractual promise to our valued clients which include our service level guarantees, terms of service, privacy and copyright policies. These policies enable us to provide unbeatable Heroic Support that you can trust.
Web Hosting Terms of Service
Liquid Web Service Level Agreements
Liquid Web provides an industry-leading Service Level Agreement (SLA) to our Dedicated Server and VPS Customers which includes:
- 30 Minute Hardware Replacement Guarantee
- 100% Network Uptime Guarantee
- 30 Minute Initial Response Guarantee
If for any reason we fail to meet our SLA commitments, you will receive a credit for 10 times (1,000%) the actual amount of time you were affected.