Recurring Donors can update their card information stored at the Payment Gateway securely. This document will walk you through that process.

If a donor wants to update their card information at the payment gateway for a recurring subscription, there is an interface within the output of the [give_subscriptions] shortcode to handle that. Once added to a page, the main interface for updating card information will be visible to your donors.

First, the donor clicks the “Update Payment Info” link on the main interface.

screenshot of the output of the give_subscriptions shortcode, with a red arrow highlighting the Update Payment Info link. — The Update Payment Info link allows donors to update card info at the gateway.

That opens a new form where the current card’s last 4 digits are displayed, and new card fields are displayed below.

Once the donor fills out the card information, the new card number is sent to the payment gateway (over the secure SSL connection from your site to the gateway) and the response is displayed in an alert on the site.