Prerequisites

Your my.nexcess.net login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.
Superuser access, or a user with permission to view and edit services. You may adjust these permissions in the Client Portal. See How to add or delete team members in the Client Portal and How to configure teams in the Client Portal for details.

Credentials for Secure Shell (SSH) and SFTP access via command line are available and are found within each service plan’s dashboard. This article will walk you through the steps to find your SSH/SFTP login information.

New Password Requirement

You must generate a new password in order to obtain the command path and SSH information. This will also change the password for your SFTP user as they are the same user. It is not advised to share passwords. Please generate a new password each time you need to log into SSH or SFTP to protect your site from compromise.

SSH/SFTP Credentials

Log in to my.nexcess.net. From the home page, Plans.
Select Plan Dashboard from the menu toggle.
Select Menu > Access.
In the Secure Shell (SSH) section, click GENERATE PASSWORD, then click CONFIRM when prompted.
If you click on the password icon you will be able to view the newly updated password.
When your password appears, copy it to your clipboard by clicking it. After closing this window, you may continue to view this password until the above restrictions apply.