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Magento or Flex Cloud plan — how to set email password

Using the Nexcess Clent Portal, let's learn how to set an email password that you customize for your Magento or Flex Cloud plan instead of using the system-generated one.
Client Portal Email Flexible Cloud Magento Nexcess Security
3 min read

How often have you lost or forgotten your email password and wished you could create a brand-new password right away?

Using the Nexcess Clent Portal, let’s learn how to set an email password that you customize for your Magento or Flex Cloud plan instead of using the system-generated one.

By reading the information provided here, you can learn more about the email hosting included with the Nexcess Magento and Flexible “Flex” Cloud plans, as well as how to set an email password that only you will know.

Overview

The user interface of the Nexcess Client Portal is unique because it integrates with numerous aspects of the web hosting account that are offered by other hosting companies and are included in their cPanel user interface. The primary customer user interface includes features to make various chores easier, as Nexcess servers do not have cPanel installed on them.

The email password reset procedure is made more straightforward due to these integrations, which minimizes potential problems. You can use any username when creating and modifying email accounts in Nexcess Cloud. In addition, the process has been streamlined so that automated password changes are possible. You can only change the password to a random passphrase produced by the system as a result. It can be difficult to recall these frequently. Another option is to use a unique personalized email password. Here, we’ll show you how to go about doing just that.

Step by step instructions

You can only reset your email password if you are logged into your Nexcess account. You’ll need your my.nexcess.net login information for that. This information was first provided in the Nexcess Welcome Email, even if you might have changed your credentials since then. If you cannot find this information, click the Forgot Password? link on the login screen.

How to set email password via Control Panel

Let’s review how to set email password via Control Panel. After logging into the Nexcess Client Portal, you’ll need to first access the Control Panel in the user interface. See the corresponding steps below.

  1. Login to my.nexcess.net.
  2. Navigate to the Control Panel section after selecting the plan in which your email mailbox is hosted.
  3. Click the Launch Control Panel button.
  4. A new browser tab will open displaying the Control Panel. Navigate to the Hosting Features > Email > Mailboxes section and select the correct Managing Domain (in case there’s more than one site in your plan).
  5. Here, you’ll see a list of mailboxes that have been added to a particular domain. Click the Edit button next to the mailbox you need to create a new password for.
  6. A new popup window will show, and you’ll be able to set a custom password within it.
  7. For security reasons, you’ll need to set a strong password. Here you’ll also be able to generate a random password should you wish to.

How to set email password via Webmail

Now, let’s review how to set email password via Webmail.

  1. Log into Webmail. You can do this by clicking the Launch Webmail button. Roundcube will be the default Webmail client.
  2. Once you’ve logged into Webmail, you’ll need to navigate to Settings > Password in the navigation tree on the left side of the screen.
  3. The current and new custom email passwords you want to set will be requested here on the screen that appears.
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