Cloud Resizing for Magento, WordPress, WooCommerce
This article will walk the reader through the steps involved for Nexcess Cloud account admins to resize their Magento, WordPress, or WooCommerce plans. It applies to the following general product configuration categories:
Magento Size
WordPress Configuration
WooCommerce Setup
What you need
Your Client Portal login credentials login credentials. If you cannot locate them, please use the “Forgot Password?” feature on the login page.
An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.
A valid credit card on file.
Billing Information
Once the upgrade has been initiated, the system will charge your credit card on file. The amount will be prorated based on the number of days left in your billing cycle.
Method
- Navigate to your client Portal and use your credentials to log into your account:
- After you have logged in, click on the “Plans” button on the left-side menu:
- Click the three-dot menu on the right side of the service and select ”Upgrade Plan”. Depending on the product, you will have different icons under App Environment, but the three-dot menu looks the same for all of them.
Magento Cloud Account:
WordPress Cloud Account:
WooCommerce Cloud Account:
Your current plan can be seen under the “Type” section, next to the App Environment icon.
- After clicking on the “Upgrade Plan” button, you will see available configurations depending on the product.
Magento Cloud Account:
WordPress Cloud Account:
WooCommerce Cloud Account:
Once you choose a plan you want to resize into, you will be given the amount that will be charged to your credit card. It is prorated based on how many days have passed since the plan was last billed.
- Initiating the Resize
After you have selected the desired bigger size plan, you can press the “Upgrade” button in the bottom left corner of the upgrade window. Typically, resizes are done almost instantaneously with no downtime.
If the credit card on file declines or is not valid, you will not be charged, and the resize will not start. However, if the transaction goes through successfully, you will see a notification indicating that the resize has started, and a prorated invoice in your Billing area will be generated:
Your upgrade should be complete at this point!
- Verifying the New Plan
Upon resize completion, you will see a change in the plan’s type, for example, from “Spark” to “Maker”.
Another indicator that the resize is complete is the increased number of available sites:
Downgrades
Downgrades are done only by ordering a smaller plan and migrating the data over.