How to recreate keys for SSL certificates in SiteWorx

Save your SSL records

1. Log in to your SiteWorx account.
   • If you do not know your password, click Forgot Your Password? on the login page.
2. From the main menu, select Hosting Features > Domains > SSL.
3. Copy all three documents, Private Key, CSR Chain, and SSL separately, and paste them into a document for use later.
4. Delete the Private Key, then the CSR and SSL Certificate will be removed.

Regenerate your SSL credentials 

1. Click Setup Private Key.
2. Click Generate and a Private Key will be created for you.

Generate a CSR

1. In the Manage CSR dialog box, type your company name and location, which should match the information from your previous certificate. (Use caution when specifying a name in the Common Name field. Be aware that www.example.com does not equal example.com. The SSL will display as invalid if the common name does not exactly match your real URL).
2. Click Generate.
3. If you purchased your certificate through Nexcess, send these two files to our Support team so we can assist. If you purchased your SSL certificate through a third-party provider, send these two files to the certificate provider instead.

Install the old SSL certificate

1. In order to keep your site secure while the SSL Certificate is regenerating, install the old SSL Certificate so your site will function properly.
2. Copy the contents of your previously generated private key, chain and CSR, and keep for later use.
3. Delete the existing contents and replace them with the previously installed Private Key, CSR, and SSL certificate.

Once your new SSL certificate has been issued, you can install it in place of the old SSL certificate.