Transferring a Domain from GoDaddy

Introduction

The process of switching your domain name from one registrar to another is called domain transfer. This article covers how to transfer a domain from GoDaddy to Nexcess web hosting.

To be eligible for a transfer, you must have been with your current registrar (for example, GoDaddy) for at least 60 days (60 days have passed since you registered, renewed, or transferred the domain) and have completed the registrant lock period.

Transferring a domain from GoDaddy to Nexcess

Transferring a domain from GoDaddy to Nexcess is a straightforward process that you can complete by following the guidance provided.

Disabling the WHOIS to facilitate the domain transfer

If you have enabled GoDaddy privacy protection plan, remember to disable it before submitting the transfer request. By disabling the WHOIS Privacy Protection your domain’s contact information will be visible to the public. A domain transfer from GoDaddy will require that this step be taken.

Extensible Provisioning Protocol (EPP) code/transfer authorization code (transfer auth/auth code)

To transfer your domain from GoDaddy to Nexcess, you need an auth code or the EPP code. This code can be obtained from the GoDaddy Portal. This code ensures that an unauthorized person does not transfer your domain.

What are the Nexcess nameservers?

Please use the nameservers provided below for Nexcess:

ns1.nexcess.net
ns2.nexcess.net
ns3.nexcess.net
ns4.nexcess.net

Step by step instructions

Follow these three steps on how to transfer a GoDaddy domain.

1. Unlock your domain name from GoDaddy. Log in to your GoDaddy account via the GoDaddy Login page. Navigate to domains by clicking the Advanced button on the top left: > My Domains > Manage All

Navigate to domains (Click advanced button on top left) >> My Domains >> Manage all.

Select the domain(s) to unlock and toggle the Off radio button next to Lock and unlock the domain:

2. Collect the GoDaddy Transfer Auth Code

Log in to your GoDaddy account via the GoDaddy Login page. Navigate to domains by clicking the Advanced button on the top left: > My Domains > Manage All

Choose the domain and click on the domain name.Scroll down to Additional Settings and select Transfer domain away from GoDaddy:

Domain Privacy: Contact Hidden & Additional Settings

Go through the transfer checklist, then select Continue with the Transfer:

Select Click Here to see Authorization Code and use Copy to Clipboard to copy your authorization code. GoDaddy will also send an email with your authorization code to the administrative email address on your domain name. Select My Domains to go back to your list of domains.

3. Open a support ticket with Nexcess

Open a support ticket to our team with the following details:

Domain Name(s):

Domain Transfer Contact Information
First Name:
Last Name:
Organization Name:
Street Address:
City:
State/Province:
Country:
Postal Code:
Phone Number (with the # in the +[Country Code].[Phone Number] format as per the +1.866.639.2377 example):
Email Address:

EPP Code from GoDaddy

To open a ticket from your Nexcess Client Portal, click New Ticket with Our Support Team. The following help articles can assist you with different aspects of the domain transfer process:

Don’t forget to disable the WHOIS Privacy Protection option if it is enabled. Otherwise, domain transfer requests will be declined. Domain transfers from GoDaddy require this step be taken.

Frequently asked questions

Domain transfer from GoDaddy to Nexcess takes a varying amount of time to complete based on several variables, including the domain registrar involved.

Nexcess will not make any changes to your domain’s nameservers when performing the domain transfer. This fact means the nameservers associated with the domain will remain the same during the transfer process. Hence you need to ensure that previous nameservers are still accessible after transfer.

For example, if you are transferring from GoDaddy and have been using their nameservers, your previous records may get deleted upon canceling their service, and your domain will stop working. Hence, we strongly recommend you create a DNS zone in my.nexcess.net and add the necessary records. Completing this step will prevent/reduce any downtime during transfer.

You can refer to the following article to manage DNS from your Nexcess Client Portal: How to create and edit DNS zones in the Client Portal

The domain transfer cost depends on the extensions. Standard domains (.com, .net, .org, .info, etc.) will incur a small transfer fee, including a one-year renewal fee.

Some non-standard or country-specific domains may be charged at different rates, and others require no renewal upon transfer.

If you need to change domain ownership from you to another person or vice versa, a domain transfer is required. Let’s say you registered your domain under a personal account but want to transfer the domain to a business account. In this scenario, a domain transfer would be required.

Domain privacy is called WHOIS Privacy Protection. It is a service offered by a number of domain name registrars, such as GoDaddy. When a customer buys domain privacy from the company, that company will replace the customer’s information in the WHOIS record with the information of a forwarding service using a proxy server.

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