We provide fast, friendly, and knowledgeable assistance when you need it. Whether you have a critical issue, a question about your account, or need guidance for a technical challenge, our highly-trained technicians are available around the clock by Chat or support Case (formally known as Tickets).

Tip

Before you reach out, try searching through our extensive Help Docs! You may find the answer you’re looking for.

Create a Support Case
Need help? Submit a support case in the Liquid Web Client Portal. Follow our step-by-step guide to report issues and get 24/7 technical assistance.
Open a Support Chat
Need 24/7 technical help? Learn how to start a support chat from your My Liquid Web account to get real-time assistance from our technicians.
Server Management and Support Scope
Explore Liquid Web’s server management options.
User Level Support Passphrases
To enhance account security, Liquid Web is implementing unique User Level passphrases for secondary users, improving support interactions.
View and Respond to Support Cases
View and respond to your active cases (formally tickets) via my.liquidweb.com.