Switching Two-Factor Authentication to a New Device

Using two-factor authentication (2FA) gives your Liquid Web account an extra layer of security. But, 2FA is device-specific. If you get a new phone (or other mobile device), you’ll have to remove your old phone by disabling 2FA and then add your new phone.

• I still have my old phone.
• I no longer have my old phone.

I Still Have My Old Phone

If you still have your old phone, it’s quick and easy to switch 2FA to your new phone.

1. Log into your Liquid Web account.
2. Click the Account button in the top right corner, then click on Manage Users.
   
3. You’ll see a list of all the users with access to your account.
4. Find the user who has a new phone, and then click the three dot menu to the right of their account details and click Disable 2FA.
   
5. Using the authentication app on your old phone, enter the unique passcode (exactly how you normally use 2FA to log in) and then click Disable Two-Factor Authentication. You will also receive a confirmation email.
6. Now, you can set up 2FA on your new phone. Simply follow the instructions in Enabling Two-Factor Authentication for Users.

I No Longer Have My Old Phone

If you no longer have your old phone, you won’t be able to use it to disable two-factor authentication yourself. Instead, contact our Support team to have 2FA removed from your user account. Then, follow the directions in Enabling Two-Factor Authentication for Users to set up 2FA using your new phone.