IBM Cloud alternative

Considering IBM for your next cloud deployment?

It can be tempting to think that the most well-known technology brands provide the best possible solutions for all customers, but that is not always true particularly for businesses in the SMB segment. One of those most well-known brands in the infrastructure space? IBM. As the saying goes, “no one ever got fired for buying Big Blue.” IBMs customer-facing infrastructure business, Softlayer, has built a nice reputation on the back of the IBM brand.

When it comes to performance and support, however, the truth is much different than perception. Softlayer’s free support is available exclusively through a public support forum, with pre-pay and pay-as-you go options for assistance via phone and chat. Even at Softlayer’s highest rate for premium support, only the most critical issues can expect to receive a response in 15 minutes. At Liquid Web, our expert support is available 24/7/365 via phone, chat, and email, with a 59-second initial response guarantee by phone or chat. Not only can you always reach us in under a minute, but you’ll never pay extra for support—it’s included for all managed hosting customers.

Furthermore, IBM Softlayer charges additional fees for performance optimization and server management, and only offers limited remedy in the event of downtime. While IBM does offer a 100% uptime SLA and inarguably provides excellent technology for clients, when it comes to service and support, the scales are undoubtedly tipped in Liquid Web’s favor.

At Liquid Web, we’ve spent more than two decades providing not only cutting-edge hosting solutions but also class-leading support and service. From fully managing your infrastructure, to our 100% uptime guarantee, from up to 1,000% downtime credits to proactive monitoring, we offer complete hosting solutions for individuals and organizations that demand the best infrastructure. Let’s dive into the best IBM cloud alternative now.