HEROIC SUPPORT
Liquid Web Heroic Support
24x7x365 Heroic Support
30-Minute Initial Response Time Guarantee

 Wholly Owned Liquid Web Data Centers
Leverage our Team of Specialized Departments

Sales Team

Personal Account Manager
Dedicated Billing Contact
 Monthly Account Review
Online Shopping Cart Provides Transparent Pricing & Quick Ordering

Systems Engineering Team

Senior Systems Engineers
Skilled Data Base Administrators
Business Continuity Planning
 High Availability Architectures
Custom Script Creation
Advanced Network Configurations
 Vulnerability Scanning and PCI Compliance
Data Clustering and Replication
Dedicated Support Extension


Same Day Server Setup

Support for Custom Configurations

Advanced Raid Configurations

Free Reboots & Remote Hands


30 Minute Hardware Replacement Guarantee

Data Migration Services

Off Site Data Back-up and Disaster Recovery

Pro-active system restoration and server recovery


Initial Server Hardening

Vulnerability Scanning

Brute Force Detection

Virus & Spam Protection

Operating System Updates

DOS Mitigation & Prevention


Tier-1 Premium Bandwidth

100% Network Up-time

Load Balanced Configs.

Advanced Hardware Firewalls and VPN

Network Management & Optimization

Pro-active Network Monitoring


Dedicated 24x7 system and service monitoring

cPanel, HTTP, DNS, SMTP, Ping, SSH, FTP, POP3, RDP, Plesk & MySQL

Proactive response and restoration of monitoring events

Data Center Operations Team

Weekly Generator Tests
Custom Rack and Structured Cabling Solutions

 Proactive Power and Cooling System Maintenance
On-site Equipment Specialists for Immediate Response

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