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Contact Support
Call Us: (800) 580-4985
Email Us: support@liquidweb.com
Help Desk: Open a Help Desk Ticket
Manage Your Account
To check the status of your payment, view previous bills, or update your billing information, please log in.
Knowledge Base
Find answers to common questions at the click of a mouse. The Liquid Web Support Knowledge Base covers a number of support topics, beginning with Pre-Sales Questions.
Video Tutorials
Our extensive collection of tutorials can show you how to configure your control panel, fix common problems, and answer frequently asked questions.
Heroic Support® by Liquid Web
Fully managed support designed to enhance your web hosting experience.
Finding yourself tied to the tracks with unresolved issues and unanswered questions? It sounds like you need a hero...or a Heroic Support® team. While many of our competitors have customer support lines, they often lead to automated menus, only stay open during business hours, or will send you to a staffer unfamiliar with your account in a location miles away from your physical server.
Liquid Web knows that our customers take their web hosting seriously, and as such, expect quick, knowledgeable service from a team member that is familiar with their hosting needs and has immediate access to the physical location where their data is hosted. It is our personal mission to be available 24 hours a day, 7 days a week, 365 days a year to save the day quickly and thoroughly for our customers.
Some features unique to Liquid Web’s Heroic Support® team include:
- – 24/7/365 access to level 3 engineers by phone or email
- – state of the art infrastructure for complete reliability
- – software hardening to protect the integrity of your server
Three Levels of Heroic Support®
Fully Managed
- » 24/7 Phone, E-Mail, and Chat Support
- » Full Hardware & Software Management
- » 100% Uptime Service Level Agreement
- » Full Control Panel Support
- » Best Effort 3rd Party Support
Core Managed
- » 24/7 Phone, E-Mail, and Chat Support
- » Full Hardware & Core Software Support
- » 100% Uptime Service Level Agreement
- » Security Enhancements
Self Managed
- » 24/7 Phone, E-Mail, and Chat Support
- » Full Hardware Support
- » 100% Uptime Service Level Agreement
Expert Teams to Support You
Our staff of over 300 Heroic Support® technicians work around the clock to ensure you receive the best possible hosting experience available. We’ve assembled specialized teams of experts to support your hosting environment and infrastructure.
